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Sheharyar Asif

Sheharyar Asif

Customer Support Representative

Followers of Sheharyar Asif6000 followers
location of Sheharyar AsifLahore District, Punjab, Pakistan

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  • Timeline

  • About me

    Managing Director at Punch Group

  • Education

    • Punjab College of Science

      2007 - 2009
      Intermediate Pre Engineering

    • Army Public School And Colleges System - APSACS

      1997 - 2007
      Matriculation Computer Science

    • University of Greenwich

      2011 - 2013
      Bachelor of Science - BS Computer Software Engineering

    • National University of Computer and Emerging Sciences

      2009 - 2011
      Bachelor of Science - BS Computer Science

  • Experience

    • Ovex Technologies (Pvt.) LTD

      Jul 2009 - Sept 2010
      Customer Support Representative

      Duties included to assist the customers of a worldwide product to resolve the general issues related to the product. Also helped the customers in technical issues of the software by creating remote connections i.e. Bit Defender.

    • Cineworld Cinemas Ltd

      Feb 2011 - Oct 2013
      Operations Supervisor

    • Ovex Technologies (Pvt.) LTD

      Oct 2013 - Feb 2014
      Tele Sales Representative

      Helped the customers from all around the world to resolve the general issues related to the payment processing. Also uplifted the sales by offering them the IT services we can provide to the customers for all their devices.

    • FutureNow Technologies

      Mar 2014 - May 2014
      Customer Services Representative

      Started within the order placement department but after a while, the duties included helping customers explore the menu and advice them on our full product range. Dealt with complaints and compliments from all sort of customers and tried to uplift the sales to meet the targets.

    • Digital Globe Services, Inc

      May 2014 - Apr 2017
      Supervisor Operations

      Duties include not only marking attendance but to ensure agents adhere to their schedules and shift activities. Conducting sessions and team meetings to improve low performance and extract maximum performance. Enhance team building activities and co ordinate product knowledge and provide guidance on a need basis to sub-ordinates.

    • Punch Group

      Apr 2017 - now

      Lead the Business Development and Sales teams in Punch. Responsible for all aspects of sales strategy and execution.

      • Managing Director

        Oct 2017 - now

      • Director Of Sales

        Apr 2017 - Oct 2017

  • Licenses & Certifications

    • BCS CERTIFIED IT CONSULTANT

      THE BRITISH COMPUTER SOCIETY
      Jan 2012