Tom Donohue, CSM, PMP

Experience

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  Tip Whip

  Jan 2016 - May 2017

  During my time at Tip Whip, I held various roles that allowed me to make significant contributions to the company's growth and success. As the Campus CEO, I led the management team at The University of Maine and played a pivotal role in the company's expansion. I coordinated the impressive growth of the company from 10 to 70 drivers, increased the number of interns from 2 to 11, and expanded our rider base from 100 to more than 2,000, spanning four different campuses. To achieve this, I actively promoted the company through various channels, including student engagement, social media, and guerilla marketing efforts. Furthermore, I successfully sold advertising space to local businesses, creating additional revenue streams for the company.In my earlier role as a Campus Manager Intern, I was responsible for driver recruitment, hiring, and management. I played a crucial part in promoting the company through various outlets, including word of mouth, social media, and public speaking. I also managed and promoted all social media activity across platforms such as Facebook, Twitter, and Instagram.These experiences at Tip Whip allowed me to develop strong leadership, growth coordination, and marketing skills. I contributed to the company's expansion and success by strategically increasing the driver pool, ridership, and campus presence. Show less

  • Campus CEO

    May 2016 - May 2017

  • Campus Manager Intern

    Jan 2016 - May 2016
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  Direct Capital is a Division of CIT Bank, N.A.

  Jul 2017 - Sept 2018

  During my role at Direct Capital, I was primarily focused on managing customer interactions and ensuring their financial needs were met. I effectively managed both inbound and outbound calls with current and past customers, actively maintaining a robust sales pipeline.My responsibilities included qualifying loan renewal opportunities by conducting in-depth analyses of cash flow and credit to determine eligibility. I actively engaged in internal process improvement initiatives and collaborated with my team to build effective tools and enhance our processes, fostering a culture of continuous improvement.I utilized the Salesforce operating system to maintain meticulously organized customer notes, ensuring accurate and up-to-date records. Building and maintaining strong rapport with customers was a key aspect of my role, with a focus on enhancing customer retention and driving repeat business.Moreover, I closely collaborated with internal departments to ensure overall customer satisfaction, underlining my commitment to providing a seamless and satisfying experience for all customers. My experience at Direct Capital equipped me with essential customer relationship management skills and a dedication to continuous process improvement. Show less In my role, I actively created strategic partnerships with vendors and used phone and email correspondence to influence key decision-makers. These efforts not only enhanced our network but also significantly contributed to business growth by generating valuable referrals.I played a pivotal role in identifying and onboarding new vendor partners, strengthening our partnerships and broadening our reach within the market. This, in turn, facilitated the generation of valuable referrals.I took on the responsibility of promoting and presenting our company's products, effectively translating Direct Capital's value proposition to potential partners and clients. My ability to convey the value we offered was instrumental in expanding our network.Furthermore, I consistently exceeded my monthly quota by an impressive 400%, demonstrating my dedication and effectiveness in achieving results. My experience in this role underscored my proficiency in partnership development, referral generation, and exceeding sales targets, ultimately contributing to the company's success. Show less

  • Capital Coodinator

    Dec 2017 - Sept 2018

  • Business Development Representative

    Jul 2017 - Dec 2017
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  Tyler Technologies

  Sept 2018 - Apr 2022

  During my tenure at Tyler Technologies, my responsibilities were focused on enhancing client interactions and software implementation. I designed and conducted knowledge transfer sessions, utilizing webinars and in-person sessions to provide comprehensive insights into interface functionality, data entry, and interface administration. This educational approach enabled users to gain a deep understanding of the tools they were working with.I was also responsible for recommending innovative approaches to streamline interface work processes, ensuring efficiency aligned with our clients' needs. My commitment to client satisfaction and process optimization was evident in my proactive participation in internal process improvement initiatives and collaborative tool-building meetings.Over the course of my role, I accumulated an impressive 4,000 hours of client-facing software implementation experience, demonstrating my commitment to meeting client needs effectively. My experience at Tyler Technologies allowed me to fine-tune my skills in client education, process enhancement, and client-focused software implementation. Show less

  • Senior Implementation Consultant

    Sept 2020 - Apr 2022

  • Implementation Consultant

    Sept 2018 - Sept 2020
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  Thought Industries

  Apr 2022 - Oct 2023

  During my time at Thought Industries, I excelled in managing client onboarding projects. I successfully completed over 60 projects, dedicating more than 2,500 hours to ensure a top-notch client experience. With an average of 15 active projects per quarter, I consistently demonstrated strong project management skills, delivering results consistently.I streamlined in-house processes and policies using tools like Salesforce, Asana, Google Suite, and Microsoft Suite, resulting in a remarkable 40% increase in time-to-value and improved client satisfaction. I collaborated with enterprise clients to lead platform migration, design, and implementation projects.In addition to overseeing 25 technical implementations, I effectively coordinated third-party partners and maintained open communication with stakeholders of varying technical expertise. My role also involved meticulous deferred revenue recognition and support for the Go To Market team in creating project schedules and cost estimates. My experience at Thought Industries has equipped me with extensive project management and client satisfaction skills. Show less

  • Project Manager

    Jan 2023 - Oct 2023

  • Delivery Analyst

    Apr 2022 - Jan 2023
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  Canoe Intelligence

  Dec 2023 - now

  • Senior Project Manager

    Feb 2025 - now

  • Project Manager

    Dec 2023 - Feb 2025