Graham Solon

Experience

• 

  Wildcat Lanes & Games

  Jan 2018 - Jun 2023

  Team Lead

  Lead billiards department operations by ordering and maintaining equipment. Specialized in billiards cue maintenance and bowling machine mechanics. Provided daily customer service and scheduled group events.

• 

  Arby's

  May 2020 - Feb 2021

  Shift Manager

  Shift tasks included leading a team to hit company-set goals and maintain restaurant cleanliness. Managed daily paperwork, resupplied stations, and handled employee escalations.

• 

  Sportsman's Warehouse

  Mar 2021 - Dec 2022

  Manage, schedule, and train a team of 18 front end associates. Manage the fish and game accounts and all accounts receivable accounts. Run payroll reports and manage employee time sheets. Adapt store operation to achieve and maintain KPI's. Oversee operation and performance of Sportsman's Warehouse credit card program. All other duties as assigned by store manager and district manager. Manage a team of 8 employees. Oversee ordering for and merchandising of the sales floor. Handling escalated customer complaints. Collaborating with other managers on a store and corporate level to ensure store-wide success. Oversees janitorial staff and orders sanitation supplies.

  • Office Manager

    Jun 2022 - Dec 2022

  • Department Manager

    Mar 2021 - Jun 2022

  • Facilities Manager

    Mar 2021 - Jun 2022
• 

  Weber State University

  Jan 2023 - now

  Retail Operations Manager at Shepherd Union, responsible for Information Center/Wildcard Center and Wildcat Lanes.Lead and supervise hourly staff, ensuring effective team management.Conduct monthly staff meetings to enhance communication and team cohesion.Manage schedules to optimize operational efficiency.Perform regular performance evaluations, recognizing achievements and addressing areas for improvement.Drive consistent programming and events at Wildcat Lanes to maximize space utilization.Collaborate with WSUSA Activities Team for co-sponsored events, fostering a sense of community.Manage marketing materials and promotions to enhance visibility and engagement.Foster positive relationships with campus partners, including Health Promotion, Housing, Student Affairs, and Dining Services.Contribute to the overall student experience through collaborative efforts and strategic partnerships. Show less

  • General Manager

    Jun 2023 - now

  • Adjunct Professor

    Jan 2023 - now