William Black

Experience

• 

  Discount Cab

  May 2007 - Jun 2017

  Taxi Driver

  -Provided efficient, safe and comfortable transportation as well as following state laws and safety regulations while working with a dispatch system in the greater Phoenix area.-Assisted clients with shopping bags, luggage, wheelchairs and walkers while also assisting clients in and out of vehicles.-Collected fares or vouchers from passengers and made change, ran credit cards and provided receipts based on the taximeter amount at drop off.

• 

  Uber

  Jun 2017 - Mar 2020

  Rideshare Driver

  -Created an outstanding rideshare experience by actively communicating with customers in all channels, maintaining a clean vehicle, and exuding a professional and friendly demeanor, ultimately attained a 4.8/5.0 customer service rating.-Multitasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction while being engaged in conversation.-Optimized positioning and schedule to reduce wait times and increase revenue.-Documented all financial records, including tax-deductible expenses, mileage and earnings Show less

• 

  DoorDash

  Mar 2020 - Oct 2021

  Delivery Driver

  -Successful delivery of food and goods from restaurants and stores in the greater Mesa area.-Manage customer relations and practice effective time management to exceed customer satisfaction.-Troubleshoot common problems related to contents and timeliness of delivery while actively speaking with restaurant employees and customers in a professional and empathetic manner.-Work with the Doordash Application from my smartphone to take orders from a central dispatch system along with GPS. Show less

• 

  TEKsystems

  Oct 2021 - Feb 2022

  Tech Operations Analyst

  -Provide support using Active Directory to over 268,000 employees by using VoiP.-Search for and use knowledge based articles to assist in technology support.-Troubleshoot password, hardware and software issues.-Document issues and steps taken to resolve problems using Service Now ticketing system.

• 

  Wells Fargo

  Feb 2022 - now

  Information Technology Operations Support