Mohamed Ghwail

Experience

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  Golden Star Trade

  Apr 2011 - Dec 2012

  Outbound Sales Representative
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  SELLGATE Sales Outsourcing AG

  Jun 2013 - Aug 2014

  Outbound Sales Representative

  Telesales for German projects

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  _VOIS

  Sept 2014 - Nov 2015

  International account advisor

  German account▪ Act as a front line interface with customers of Vodafone companies worldwide.▪ Role involves responding to customers over the phone and resolving their inquiries.▪ The main purpose is to facilitate and provide a Vodafone global customer service standard.▪ Joined DSL technical escalations Team at Vodafone Germany.

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  Foundever

  Dec 2015 - Mar 2016

  Technical Support Specialist

  Providing technical support for Sony Products in Germany

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  IBM

  Mar 2016 - Mar 2017

  Remote Hardware Technical Support Engineer - DACH region

  Low End System X Servers in DACH Countries. ▪ Provide remote technical support assistance to clients and IBM technical personnel on HighVolume product environment.▪ Perform hardware problem determination, problem source identification utilizing a range of tools,techniques, knowledge bases and processes. ▪ Provide action plans to clients to resolve issues and act as interface with IBM field support staff asneeded to develop and execute action plans to resolve client issues.▪ Contribute to high client satisfaction.▪ Recommend improvements to maintenance package or technical support tools, procedures or processes as required.▪ Monitor product and account performance / follow up as required to confirm case resolved. Show less

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  Nirvana Travel & Tourism

  Apr 2017 - Jun 2020

  ▪ Operations Management ▪ Excursions & Transportation arrangements

  • Office Manager

    Mar 2018 - Jun 2020

  • Senior Travel Consultant

    Apr 2017 - Jun 2020
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  Microsoft

  Aug 2020 - Oct 2024

  • Identifying Opportunities:Proactively seek new sales opportunities related to Azure services.Collaborate closely with customers to understand their business goals.• Solution Proposals:Analyze customer requirements and propose tailored Azure solutions.Highlight pros and cons of different services (e.g., Virtual Machines, Azure Functions).• Cost Estimation:Calculate estimated costs based on compute resources, storage, and data transfer.Present clear cost breakdowns, including potential discounts.• Business Value:Translate technical details into tangible business value.Align Azure services with customer goals.• Partnerships and Mentorship:Build strong customer relationships.Guide and support junior team members. Show less ▪ Guiding small & medium sized businesses in DACH region in their journey, exploring the different capabilities of Azure services. ▪ Answering clients' questions related to billing, licensing, cost management and product capabilities. ▪ Reaching out proactively to customers across different industries amd company sizes to determine their needs and identify opportunities.▪ Connecting our customers with the technical resources related to the required services. ▪ Performing BANT Qualification for the potential opportunities. Show less ▪ Acting as a Support Professional, troubleshooting for '' Office 365 for business'' German speaking customers and helping them out with any problems or questions they may have about their software.▪ Using expert knowledge, to do whatever it takes to get to the bottom of the issue, making sure our customers get a first-class experience along the way.▪ Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.▪ Deliver and exceed customer-specified service levels for handle time.▪ Understand, retain and regularly update and demonstrate product/process knowledge. Show less

  • Azure Migration & Modernization Specialist - Enterprise - DACH Region

    Jun 2024 - Oct 2024

  • Senior Cloud Sales Specialist - Azure GSS

    May 2024 - Jul 2024

  • Cloud Sales Specialist (GSS) - DACH region (CNX)

    Feb 2022 - May 2024

  • Office 365 Support Engineer - DACH region (CNX)

    Aug 2020 - Jan 2022
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  Logicom Distribution

  Oct 2024 - now

  Cloud Product Specialist l Azure Architecture