Meryll Savinov

Experience

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  Sutherland Global Service Incorporated

  Nov 2008 - Jan 2011

  Customer Service Representative

  As a customer service representative for an online retailer company in a call centre environment, I answer product inquiry, take and process order for customer, track orders, resolve customer' issues within my support, log records of customer queries and actions taken, and achieve and maintain service to a performance standard: average handling time, first-call resolution, and customer satisfaction.

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  Teleperformance

  Aug 2011 - Dec 2013

  Technical Support Representative

  As a technical support representative for the first and leading telecommunication company in Australia, I analyze issues and provide troubleshooting steps on inbound calls and resolve the issue to the best of my ability, answer queries within my support, report hardware connectivity issue to 2nd level of support to find out any outage or network errors in the area, log records of customer' queries and actions taken, and achieve and maintain service to a performance standard: average handling time, first-call resolution, and customer satisfaction. Show less

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  The Social Company (Jason Atherton Restaurants)

  Jul 2015 - Nov 2015

  Restaurant Receptionist
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  Covalen

  May 2021 - now

  • Generative AI Annotator

    Jul 2023 - now

  • Community Operations Analyst

    May 2021 - Jul 2023