Lara Brongel

Experience

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  UNC Asheville

  Sept 2001 - May 2003

  Student Circulation Assistant

  - Monitored circulation desk and facilitated students’ use of technology and library resources- Upkeep and know-how among various library work areas such as reference, microfilm, journals and periodicals, open stacks, juvenile and curriculum, government documents, and media center- Daily interaction with professional library staff, faculty, students, and visitors to campus- Operation of all library equipment including printers, copiers, scanners, and microfilm readers

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  Bank of America

  Jan 2004 - Feb 2004

  Administrative Assistant

  - Completed administrative tasks for BOA Matching Gifts Program and Annual Campaign- Data entry into internal databases, management of direct mailings, targeted research into charity status and other factual specs, cold calling to obtain necessary information- A largely self-directed role maintaining communication with remotely-located supervisor- Project-based contract assignment

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  Western Highlands Network

  Mar 2004 - Feb 2005

  Administrative Assistant

  - Handled a variety of complex administrative tasks including data entry, cold calling, editorial assignments, correspondence, and filing- Proactive team member ready to adapt to daily needs and structural changes within organization undergoing revamp- A confidential in nature, mental health services setting involving client groups, social workers, and medical professionals

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  State of North Carolina

  Mar 2005 - May 2016

  Deputy Clerk

  The Clerk of Superior Court is a sworn, elected court official responsible for all court record keeping, processing, and compliance in jurisdiction. CSC employees work at pleasure of high clerk in 10+ divisions among a large team of personnel performing timely and complex public services in accord with NC General Statutes. While employed as a Deputy CSC my tasks included:- Cashier – Receipt high volume of court-related transactions daily (ranging $50K-$2M per day), 100% accurate cash drawer balance over entire tenure - Primary trainer of new hires in clerk duties - Received four promotions over course of tenure, increasing work complexity and leadership within office, trained in six divisions for coverage needs over the years- Appropriately handle public and confidential information according to CSC and state policies- Meet critical daily and weekly deadlines and thrive in a high pressure, high volume environment- Daily interaction with wide variety of internal and external stakeholders encompassing the public up to VIP level elected officials - Collaborate with all clerk’s office divisions and outside agencies to ensure compliance and productivity Show less

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  Grant Thornton LLP

  Sept 2016 - Feb 2017

  Contractor

  - Performed complex compliance-related data entry assignments for Learning & Organizational Effectiveness Team- Processed CPE (continuing professional education) credits for Grant Thornton US staff- Daily use of MS Office Suite applications, Skype, SharePoint, and internal company databases- Project-based contract assignment involving high degree of self-direction and accountability with remotely-located Head of Compliance

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  United Airlines

  Jun 2017 - Nov 2017

  Admin Assistant / Records Coordinator / Data Entry III

  -Oversight and proofreading role supporting aircraft maintenance records-Team and self-starter responsibility with internal and public-facing duties-Attention to deadlines and critical processes in a high volume work environment

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  American Library Association

  Jan 2018 - Feb 2020

  Sr. Member/Customer Service Representative

  - Run call center, process credit card, check/cash, ACH payments for dues and registration fees- Manage and edit member database daily for accuracy and streamlining- Collaborate with internal teams at ALA to meet departmental and organizational goals- Actively work to attract and retain ALA members; listen to member feedback and "upsell" when necessary