Thiago Benicio

Experience

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  Agencia de Comercio Exterior

  Sept 2004 - Jun 2005

  Researcher

  • Identified and utilized a variety of learning materials, resources and technology methods to support & improve the Agency.• Developed export plan for the development of international business for small companies.

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  Osasuna Participações Ltda.

  Jun 2008 - May 2014

  Administrative Officer

  • Carried out administrative activities associated with import, export, and financial routines. • Established work priorities and ensure deadlines are met and procedures are followed. • Assembled data and prepared daily financial reports. • Developed customer relationships with partnerships. • Analyzed import and export documents, freight quotation, transit time and deadline of the goods and insurance. • Registered import licenses upon the government system; conducted custom clearance of the import products. • Collected payments ensuring that customers are satisfied with the business. Show less

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  Sud Forno Temperance

  Aug 2017 - Dec 2019

  Purchase/Shipper & Receiver

  • Developed customer relationships with vendors/suppliers.• Collated orders and purchased general supplies. • Data entry and maintained computerized record-keeping systems. • Assisted manager with customer needs. • Coordinated drivers to deliver orders punctually. • Received and maintained stock rotation organizing per product.

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  Shannex Incorporated

  Jun 2020 - Dec 2024

  • Managed resident accounts, ancillary services, credit card transactions, and vendor invoices by ensuring timely and accurate data entry.• Maintain up-to-date resident records and financial transactions both physical and electronic. • Managed to handle customer inquiries, concerns, and billing questions, achieving customer service satisfaction.• Submitted new vendor set-up requests, performed coding and approving invoices following time for payments, and optimizing account payables operations.• Managed supplies inventory and vendors relationship.• Improved financial reporting accuracy to 98% through monthly review and reconciliation, leading to better decision-making and decreased errors.• Led Yardi Voyager project, transitioning the company into the new property management system. • Overseen Front Desk and Housekeeping operations by managing schedule, leading the team to deliver service excellence, and optimizing internal protocol. Show less • Performed incoming/outgoing mail, greeted visitors, answered phone calls and delivered lobby services by following company’s protocol. • Provided exceptional administrative support by updating internal documents, archiving files, scanning documents, coordinating chauffeur’s scheduling, inventory counting. • Delivered top-notch customer service, reliable Wi-Fi network support, and IT general inquiries assistance for residents.• Developed a great relationship with residents and guests, and increased resident engagement and positive feedback by 20% within 1 year.• Led ClearPass System project, implementing a new network access management system across the facility, and troubleshooting when needed. Show less

  • Business Manager

    Sept 2022 - Dec 2024

  • Front Desk/Administrative Officer

    Jun 2020 - Sept 2022