Thomas Taylor

Experience

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  Merck Medco Rx Services

  Jun 2006 - May 2007

  Customer Service Representative

  Initial point of contact for Pharmacy Benefits Management (PBM) company which served more than 65million people. Addressed and resolved customer questions, concerns, issues and grievances aboutproducts and coverage. Worked with upper management to improve customer satisfaction.

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  Plaza Hotel and Casino

  May 2007 - Jul 2012

  BELL PERSON & VALET ATTENDANT

  Assisted hotel guests with luggage. Anticipated and met guest needs, and followed through on allguest inquiries. Implemented optimal parking maximization, proper safety and care of guest vehicleswhen parking. Maintained and organized Valet Key System to track guest vehicles and facilitateconvenience and timeliness in the guests’ experience.

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  Pizza Port Brewing Company

  Jul 2012 - Jun 2020

  General Manager

  Oversee and coordinate all restaurant and bar operations. Manage and train up to 25 employees at any given time. Uphold exemplary customer service standards, cultivating customer relationships and loyalty. Consistently meet sales targets and other KPIs. Increased sales by hosting fundraising events and accommodating large groups. Optimize profits by controlling and monitoring the cost of goods, equipment, and labor.-------Determine areas of improvement for maximum productivity and cost-efficiency, initiating changes as needed. Kept labor costs between 17-19%, surpassing company goal. Created a scheduling spreadsheet to facilitate payroll and shift allocation. Manage inventory and seasonally rotate restaurant menu items. Kept cost of goods well below 34%. Successfully implemented various SOPs, including a tip sheet formula to optimize employee tip transparency and allotment. Maintain high levels of cleanliness and sanitation of food and beverage items to ensure quality. Show less

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  Pure Project

  Jun 2020 - Jul 2021

  Supervisor

  As a supervisor, I upheld and promoted the company's ethos/ culture by leading, educating, and mentoring staff. in charge of updating the staff with any new beer releases or company SOPs. Organized, ordered, and updated inventory and help with any draft maintenance or operational escalated issues. Maintained a daily log of sales, shift flow, customer feedback, employee recognition, and escalated maintenance issues. As a beertender I uphold exemplary customer service and lawful alcohol sale procedures while building relationships and connecting with our customers. Show less

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  Urge American Gastropub

  Jul 2021 - Oct 2021

  Assistant General Manager

  Supervised and coached teams of 5 to 15 to achieve excellent customer service and job performance. Conducted daily quality and safety inspections of the facility, food, and equipment that aligned with federal, state, and company requirements. Helped develop and implement new and recurring SOPs. Procured resources for food/beverage and maintenance needs. Interacted with customers to gain insight and feedback about their experiences. Conducted daily cash and sales monitoring and control measures.

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  Pure Project

  Jan 2022 - Nov 2023

  As a beertender I uphold exemplary customer service and lawful alcohol sale procedures while building relationships and connecting with our customers. Mentioned in over 20 Google/Yelp 5-star reviews. I enjoy sharing my knowledge of the product with the customers and providing them with an exceptional experience.

  • Tap Room Manager Carlsbad Village

    Jul 2023 - Nov 2023

  • Bartender

    Jan 2022 - Jul 2023