Vangelis Kabakos

Experience

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  EETT

  Jan 2008 - Jan 2008

  Consumer Support Specialist

  Processing consumer queries and complaints regarding telecommunications companies. Informing the consumers about telecommunications services issues, such as the options and facilities available.

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  IID S.A.

  Oct 2013 - Jan 2016

  Team Leader

  • Team Leader for the Operations Department on large scale IT projects.• Responsible for handling client enquiries and requests.• Maintaining and completing project key performance indicators.• Optimizing the production process and maintaining statistics and progress reports.• Creating efficient, qualified, and highly motivated teams in order to deliver projects on budget and schedule.

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  SIA S.p.A.

  Jun 2016 - Oct 2019

  Client Services Analyst

  • Analyzing and interpreting data to identify trends, draw conclusions and enhance processes.• Internal and external reporting - revenues, budget, time to market, forecasts.• Managing and planning projects, coordinating the involved teams, and ensuring deadlines were met.• Providing support for projects and customer enquiries.• Tracking project activities against the set timelines and budget.

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  Nexi Greece

  Nov 2019 - now

  Client Service Management Manager

  • Service Line Owner across all Clients and Services. Maintaining and enhancing relationship with Clients– onboarding of new Clients.• Project Management throughout the SDLC, working both on internal and Client projects.• New Project Requirements evaluation and validation, including organizing the distribution of tasks within the teams in terms of resource allocation & work progress. Stakeholder in the financial offering/bidding process.• SLA Reporting to key partners – KPI and Demand reporting internally and externally including trends and abnormalities.• Participating in the company’s internal strategy development in order to define and establish sufficient processes in accordance with company’s goals.• Centralized liaison between all parties: Clients, Vendors, Providers, Payment Schemes, etc. Running the official company communication channel.• Responsible for recognizing and resolving conflicts in the team. Actively addressing them for proper resolution. Show less