Patricia H.

Experience

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  Timetools Mastering GmbH

  Jan 2005 - Jan 2008

  Music Production Assistant
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  NOVO Film GmbH

  Jan 2007 - Jan 2007

  Sound Engineer Assistant
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  Arvato

  Apr 2016 - Apr 2017

  Senior Customer Service Booking.Com
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  Booking.com

  Apr 2017 - Oct 2017

  Costumer Service executive

  • Handled customer inquiries and managed bookings via phone and email in German and English. • Provided on-the-spot support by walking the floor and assisting agents with challenging cases. • Organized team-building events to enhance collaboration and morale.

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  PUMA Group

  Nov 2017 - Jun 2019

  • Senior Customer Service Representative

    Mar 2018 - Jun 2019

  • Senior Escalation Coordinator

    Mar 2019 - Apr 2019

  • Social Media Customer Service Executive

    Dec 2018 - Apr 2019

  • Customer Service Executive

    Nov 2017 - Mar 2019
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  REGUS - IWG plc. Offices | Coworking | Meeting Rooms.

  Apr 2019 - Sept 2021

  • assist IT operations, including computer hardware upgrades and telephone system implementation. • Conduct floor-wide training sessions for in-house programs, ensuring team proficiency. • Resolve senior management escalations, working closely with cross-functional departments. • Provide technical support for PC, program, and IT-related issues. • Develop IT reporting systems and assist in recruiting potential candidates. • Manage customer inquiries through phone and email in both German and English. • Support team leaders with setting KPIs, team targets, and conducting quality assessments. • Assist with team management tasks, ensuring high performance and adherence to goals. Show less

  • Senior Account Helpdesk

    Nov 2019 - Sept 2021

  • Account HelpDesk Agent

    Apr 2019 - Nov 2019
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  PageGroup

  Sept 2021 - now

  EU Middle Office Team Lead for Interim Management

  (Belgium, Poland, Sweden, Netherlands, and France) • Lead a team managing over 600 interim managers across five countries, ensuring seamless operations and high performance. • Successfully centralized operations for multiple markets, streamlining workflows and fostering collaboration across regions. • Developed and implemented comprehensive project plans, identifying critical milestones and allocating resources effectively to meet objectives. • Designed and rolled out operational KPIs, driving accountability and alignment with strategic goals. • Championed continuous process improvements, automating the majority of operational files and enhancing overall efficiency. • Provided technical support and guidance to the Middle Office team, resolving tech issues and driving system improvements. • Oversaw the implementation of a ticketing tool to optimize issue tracking and improve team responsiveness. • Directed the migration of activities across all markets to an online platform, boosting accessibility and operational effectiveness. Show less