Matthew Farler

Matthew Farler

location of Matthew FarlerSammamish, Washington, United States

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  • Timeline

  • About me

    Principal Product Trainer at DocuSign

  • Education

    • New York University

      2005 - 2009
      Bachelor’s Degree Cinematography and Film/Video Production 3.60

      Activities and Societies: Ballroom Dancing Club Graduated with a Bachelor's of Fine Arts with a major in Film and Television Production and a minor in Political Science.

  • Experience

    • WDS, A Xerox Company

      Jun 2012 - Mar 2014

      • Supervised a team of 12 to 18 Experience Specialists who provided solutions for wireless products and the companies that make and service them.• Spearheaded Subject Matter Expert project that communicated trending issues/concerns to Google client • Onboarded all new hires for multiple contracts with WDS• Trained a ramp-up of new hires totaling over 300 agents to prepare to “go live” with Google client Created and led Call Quality Workshops using a variety of learning modalities to improve agent skills and troubleshooting approaches ensuring improved customer interactions and reduced product returns.

      • Customer Care Supervisor

        Jun 2013 - Mar 2014
      • Team Trainer

        Mar 2013 - Aug 2013
      • Quality Assurance Analyst

        Jun 2012 - Mar 2013
    • DocuSign

      Apr 2014 - now

      Building and developing Quality Assurance programs for DocuSign’s Customer Support Department Provides customer service and Enterprise-level tech support for DocuSign product

      • Principal Product Trainer

        Aug 2023 - now
      • Product Trainer

        Jan 2019 - now
      • Quality Program Manager

        Mar 2017 - now
      • Quality Lead

        Apr 2015 - Mar 2017
      • Tier II Customer Support Representative

        Apr 2014 - Apr 2015
  • Licenses & Certifications

    • DocuSign Guided Forms Specialist Badge

      DocuSign
      Jan 2020
    • Certified DocuSign CLM Workflow Developer

      DocuSign
      Feb 2024
      View certificate certificate
    • Certified DocuSign CLM Administrator

      DocuSign
      Nov 2023
      View certificate certificate
  • Volunteer Experience

    • Volunteer

      Issued by Little Bit Therapeutic Riding Center on Sept 2015
      Little Bit Therapeutic Riding CenterAssociated with Matthew Farler
    • Volunteer

      Issued by White Center Food Bank on Nov 2015
      White Center Food BankAssociated with Matthew Farler