Kevin Blackmer

Experience

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  Internal Revenue Service

  Dec 1990 - May 1994

  Systems Analyst

  Managed 24x7 network support servicing 450+ staff in San Jose District. Worked with IT consultants on Zilog Mainframe infrastructure. Provided escalation level of support for help desk to all employees in main building and outlying district POD's throughout California.

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  The Complete PC

  May 1994 - Oct 1999

  Technical Support Specialist / Manager

  Started as a tech support specialist rising to become manager of a 7-person support team supporting many company products on a global scale. Implemented a new phone queue system to enable calls to be properly routed/managed to available staff and monitoring of staff call times to determine if more training was needed. Provided strategic recommendations to Finance VP on support technology road maps.

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  CORWIL Technology Corporation

  Oct 2000 - Aug 2005

  Network Administrator / Manager

  Managed 24/7 network support servicing 150+ staff. Worked with IT consultants on infrastructure and document conversion processes. Provided escalation level of support for help desk.

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  Square One Network Solutions

  May 2006 - Aug 2012

  Owner

  Provided technology assessment and road maps, business development plans, identified security gaps and remediation. Deployed multi-campus, high density wireless infrastructure. Migrated traditional PBX telephone to VOIP services. Setup network and application monitoring. Created disaster recovery and business continuity plans, documented IT systems and controls. Virtualized physical server environments for a number of various clients in various industries. Worked with small sized (50 employees or less) companies to help them overcome obstacles in their IT road map and help gain a better understanding of what IT could do for them. Show less

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  Peninsula Humane Society & SPCA

  Sept 2012 - Sept 2020

  IT / ISS Manager

  Transformed an unstable, insecure network into a high-speed, scalable and secureinfrastructure that supports over 160 clients and 30+ cloud apps- Improved staff efficiency by embracing a cloud-first approach to application services:Office 365, Workforce ADP, Ring Central, Dropbox, QuickBooks Enterprise andSharePoint- Implemented robust always on and aggregated connection using SD-WANtechnology to create true failover technology for all campuses.- Implemented a mobile response system for officers to communicate with internaldatabase using Apple iPads, VMware and VPN cutting downtime by almost 80%- Migrated traditional PBX telephone to VOIP services using Ring Central.- Protected donor information and privacy, digital reputation, physical assets of a multimillion-dollar non-profit organization thru extensive cybersecurity initiatives, buildingaccess controls and video surveillance- Established expert teams that delivered exemplary, rapid resolution of help desk tickets- Significantly reduced travel times for meetings and increased staff collaboration andproductivity by implementing Zoom video conferencing at all campuses- Eliminated over $250K in redundant IT service contracts. Aggressively renegotiatedpoorly structured ones and drove credits when service level agreements were not met- Built an enterprise-grade, highly secure, cloud-first environment on a non-profit budget- Built a robust Emergency Notification System comprised of SIP based horns and strobesusing the phone system to compliment a facility void of life safety features duringemergencies.- Worked with 3 sister organizations to transform their network infrastructure and buildout road maps/developmental plans to improve their aging/neglected network.- Performed muiltiple Windows Server 2008 to 2012/2016 migrations and upgrades with zero downtime. Show less

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  California School for the Deaf-Fremont

  Nov 2020 - now

  Information Technology Specialist/Analyst
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  Mazzetti + GBA

  Jan 2025 - now

  Senior Technology Consultant