Mariah Roibal

Experience

• 

  UW-Stout Housing

  Oct 2011 - May 2013

  Front Desk Assistant

  Work at the front desk in the dorms, helping students and parents with their questions, check students in/out of rooms, check equipment in/out, take care of any other tasks needed to be done

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  Regal Beloit

  May 2012 - Aug 2012

  Assistant/Technology department

  Work with Microsoft Excel, data entries, and scanning.

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  Phonathon

  Jan 2013 - Mar 2014

  Student Caller

  Learned great marketing and sales techniques while raising money for the University of Wisconsin - Stout

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  Heidel House Resort & Spa

  May 2013 - Aug 2013

  Food and Beverage Intern
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  Stout Ale House

  Sept 2013 - May 2015

  Server

  Am able to interact with a variety of different customers and has helped me grow great customer service, time management, and hospitality skills.

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  Town & Country Club

  Apr 2014 - Sept 2014

  Food and Beverage Manager/Pool Restaurant Manager Intern

  Managed a staff of over 25 employees, delegated tasks, ran the outdoor pool restaurant, learned great people management skills, decision making skills, problem solving skills, and business communication skills

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  Cooper's Hawk Winery and Restaurants

  Jul 2015 - Aug 2018

  Banquet Lead

  --Lead banquets ranging from 10-60 people-Responsible for running the events, being in contact with the host throughout the events, and making sure communication for all departments runs smoothly-Increase knowledge of food and beverage services by working in an upscale, fine dining environment-Expand good judgement, problem solving and interpersonal skills by interacting with different customers-Further communication skills by working in coordination with other departments to ensure that customers get quality service and satisfaction Show less

• 

  Carlson Wagonlit Travel

  Dec 2015 - Apr 2019

  Associate Meeting Planner

  -Coordinate all strategic, operational, and logistical aspects of meetings around the United States from start to finish.-Work with venues involved with different aspects of each meeting including hotels, restaurants, offsite activities and events.-Manage all attendees of the events by managing rooming lists, off site dinners, arrival and departure transportation, and travel options.-Work with multiple contracts to ensure every meeting stays within budget.-Handle and create budgets specifically for each meeting. -Work with final billing for each meeting.-Travel onsite when needed to ensure all meetings run smoothly. Show less

• 

  CWT Meetings & Events

  Apr 2019 - Oct 2024

  Meeting/Event Planning: Understands purpose of the meeting, prepares a project plan with specifications, and obtains historical information related to program. Identifies stakeholder needs, prepares program plan and timelines to meet needs of customer, establishes successful criteria for evaluation of meeting and determines hotel, F&B, transportation & technology requirements. Proactively escalates potential client, program, or delivery issues for timely resolution. Services: Working alongside the Sourcing team, determines appropriate geographical location and venue. Identifies services required, and coordinates security procedures. Plans, orders, and oversees rooming, f&b, transportation and technology requirements. Conducts a pre-meeting briefing and post-con with suppliers and facility providers. Plans/creates agendas for site inspections and is there in person to facilitate. Financial/Contract Management: Develops budget for meeting, including vendor contract negotiations. Ensures adherence to contracts by vendors and that all contracted concessions are provided. Manages payment and billing process. Manages the program according to the budget and established process. Responsible for customer reporting requirements. Ensures adherence to standard or vendor specific payment terms, terms and conditions of client contract, and billing guidelines. Logistics: Manages invitation/registration and registration site build procedures and at times, attendee managers also assigned to the programs. Manages and communicates transportation/travel arrangements working closely with travel departments. Oversee's setup for function rooms including seating and AV. Manages all f+b needs. Prepares/reviews housing reports in a timely manner. Program: Determines food and beverage requirements that support program objectives and that provide best value for budget. Travels onsite for programs acting as the business lead meeting owner. Collaborates with onsite customer and vendors. Show less

  • Sr. Meeting Planner

    Jan 2022 - Oct 2024

  • Meeting Planner

    Apr 2019 - Oct 2024
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  Meetings & Incentives Worldwide, Inc.

  Oct 2024 - now

  Customer Success Lead

  M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. Show less