Beverley Hatzl

Experience

• 

  Commonwealth Bank

  Jun 2001 - Aug 2007

  Working within Group Security my main duties were:• Assessing of claims to extract historical information needed to review claim eligibility.• Determine recovery opportunities in a timely manner to maximize amount of funds recovered.• Contacting other financial institutions for recovery of funds and indemnities.• Processing write-offs within delegation.• Maintained knowledge of EFT codes & legislative requirements. Working within the Netbank Inbound Technical Support call center, my duties were:• Provided customer service.• Provide technical support for the Netbank product.

  • Netbank Fraud Officer

    Apr 2005 - Aug 2007

  • Technical Service Representative

    Apr 2003 - Apr 2005

  • Teller

    Jun 2001 - Apr 2003
• 

  AAMI

  Sept 2007 - Mar 2008

  Customer Service and Sales Representative

  • Providing quotes for new business to meet and exceed sales targets.• Conduct existing account maintenance with a high level of customer service.• Maintained knowledge of underwriting guidelines.

• 

  Amaya - Rational Group

  Apr 2008 - Sept 2016

  Senior Security Services Operations Agent

  • Main focal point for investigating compromised customer accounts. • Routinely investigated the legitimacy of suspicious transactions within tight time constraints. • While monitoring incidents alerted by the suite of detection tools I had to take actions to mitigate fraud and information security risks. • Managed a number of different fraud cases / compromised accounts from start to finish with the aim to reduce the amount of funds lost by fraud or unauthorized access. • Maintain knowledge of AML and CTF risks and reporting including reporting underage and problem gambling issues. • Reviewing of customer Identification, KYC and financial documents. • Trained new staff and provided additional training where needed while also assisting with team leader duties. • Provided Security Operations Support contact via Phone, Online Chat or Email. Show less

• 

  SYKES

  Apr 2017 - Mar 2018

  Credit Card Disputes Officer

  Sykes provides business process outsourcing (BPO) services to global leaders. Macquarie Bank Limited (MBL) outsources to Sykes for its credit card disputes processing.• Research of disputed items for fraud and dispute claims with accuracy to ensure all claims are valid• Retrieval requests and review of merchant vouchers• Processing chargebacks in accordance with Visa and Mastercard regulations• Ensuring compliance with Visa and Mastercard timeframes for disputes processing• Review of representments and initiating pre-arbitration / arbitration chargebacks• Meeting team standards for quality and performance to reduce operational loss• Updating regular reports to be presented to the client (MBL)• Making monetary adjustments to customer accounts Show less

• 

  Currency Select

  Mar 2018 - May 2021

  Dispute Management Officer

  Acquired by Global Blue, Currency Select enables partners in 21 countries to perform Dynamic Currency Conversion and Multi-Currency Processing transactions through ATMs, Point-Of-Sale (POS) payment terminals and e-Commerce channels.• Work with a range of issuers, acquirers and merchants to resolve payments/POS disputes and chargebacks• Manage chargeback process from first chargeback stage through to raising and responding to Arbitration and Compliance• Process Voucher Requests• Deal with complex merchant enquiries regarding exception items• Process pre-compliance and pre-arbitration cases to achieve a favorable outcome for merchants• Resolve outstanding chargeback reconciliation issues• Process settlement adjustments and write offs• Posting Chargebacks journal and clear outstanding chargebacks in SAP• Reconciliation duties Show less

• 

  University of Sydney

  Aug 2020 - Feb 2021

  Full Stack Web Development Graduate
• 

  Luxury Escapes

  May 2021 - Oct 2022

  Software Engineer

  Luxury Escapes is an online travel agency for lodging and airfare reservations.Skills: Full Stack, JavaScript, TypeScript, Node.js, React, Redux, PostgreSQL, RESTful API design, Automated testing and continuous integration, Micro-services• Contribute to software development of multiple applications and services and improve delivery of such services• Write code according to established architecture and standards and to a high quality considering deadlines and scope• Learnt to appreciate established patterns of software development such as simplicity/ maintainability/extensibility and concepts such as technical debt• Communicate clearly to peers and stakeholders, ensure delivery progress is transparent• Developed an understanding of the Luxury Escapes business by engagement with technical and nontechnical business people• Assist other team members with Code Review, Testing and validation Show less

• 

  Nine

  Nov 2022 - now

  Software Engineer

  Nine is a media company that produces and broadcasts a variety of content.Currently working in front end, developing smart tv apps in React Native