Igor Drk

Experience

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  Association against cancer

  Aug 2008 - Sept 2010

  Web page administrator

  • Part time employment, Web page administrator (Content Management System and Joomla!)

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  Institute Driving

  Sept 2010 - Oct 2011

  IT support

  • Web page administrator (Content Management System), Desktop configuration of Windows operating systems and Office suites

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  Stream Global Services

  Oct 2011 - Dec 2014

  Microsoft Customer and Technical Support – Senior Licensing Specialist

  • Worked for Croatian and Slovenian Microsoft customer support• Full time employment• Complex support for business pre-sales licensing and post-sales support on all Microsoft products• Deep understanding of Microsoft structure, processes and products• Expert on Microsoft Partner network, providing also partner support and Microsoft Store• Scoping for commercial and customer technical support

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  Coca-Cola Hellenic Bottling Company

  Jan 2014 - May 2018

  • Responsible for Slovenia, Croatia, Montenegro, Bosnia and Herzegovina, Serbia and Kosovo • Providing high quality collections services in a timely manner to countries responsible. • Contacting clients in order to ensure cash collection• Supporting and interacting with both internal and external customers locally and internationally• Capturing disputes preventing successful collection• Corresponding with Commercial department on balance account of customers• Forwarding/escalating requests – AR refunds, reversing incorrect cash allocation, bad debt provision, • Training in country Serbia February May 2016 • 6-month assignment in Croatia as Transition Manager (from June till December 2016) Show less • Allocating payments and performs a variety of accounting duties according to established policies and procedures• Is responsible for the accuracy and completeness of customer accounts. Ensures that all receipts from customers are applied in a timely and accurate manner to their accounts, reconciliations areaccurate and timely;• Applies incoming cash on time• Communication with customers ensuring good business relations and task completion• Protects organization's value by keeping information confidential• Accomplishes accounting and organization mission by completing related results as needed Show less

  • Collections Agent

    Feb 2013 - May 2018

  • CM Accountant

    Jan 2015 - Feb 2016

  • AR Accountant

    Jan 2014 - Jan 2015
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  Alorica

  Aug 2018 - Apr 2023

  • Team Lead Sales Innovation (SMB Acct Management) for Microsoft account

    Oct 2019 - Apr 2023

  • Quality Lead

    Aug 2018 - Oct 2019