Gabrielle Acasio

Experience

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  Carl's Jr. Australia

  Feb 2019 - Mar 2020

  Crew Member

  - Front of house customer service- Inducting and training new staff members- Responsibilities include cash handling, re-stocking, cleaning, serving and delivering food to tables- Minor back of house duties such as fryer and dishwashing

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  Mad Paws

  Dec 2019 - Dec 2022

  Pet Sitter

  - Independent care of up to three dogs- Organising meet & greets with owners- Liaising with owners and providing updates on a daily basis- Coordinating schedules with multiple owners

• 

  Humsies Kitchen Williamstown

  Oct 2020 - Nov 2021

  Front Staff

  - Management responsibilities, leadership role, customer service, barista, cleaning, training etc.- Interacting with at least 1000 customers every weekend- Inducting and training new staff members- Working in a fast-paced environment with a team- Customer feedback is used to reinforce and enhance service quality, resulting in a higher percentage of pleased customers returning- Memorised a menu of more than twenty items and catering to specific needs and requests from customers- Managing restaurant opening and closing responsibilities (i.e. setting up, cleaning, sanitising & decorating) Show less

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  Qantas

  Dec 2021 - Mar 2022

  Customer Service Agent

  - Customer service centric role with multiple responsibilities- Ensuring that pax are dangerous goods, regulatory and safety compliant- Enacting the required policies and procedures- Problem-solving, teamwork and communication skills- Amadeus Altea Customer Management System trained- Departures, arrivals, check-in, ticketing and FAQs

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  Landrum & Brown

  Mar 2022 - Dec 2023

  Analyst

  - Forecasting and trend analysis (ie. peak hours, flight schedules, air traffic movements).- Supported in masterplanning activities including preparation of stakeholder presentation, report material and forecasting. - Forecasting and analysis to determine passenger numbers, air traffic movement, stand demand and peak hours for multiple Asia Pacific airports.- Provided advise on the applicability of CASA regulations to the bespoke client situation. - Supported in stakeholder discussions and technical report preparation related to changes in airspace around an Australian state to support deep space missions.- Assisted in the updating of operations manual to align with revised operational procedures and contract arrangements within CASA regulations.- Use of analytics software (Tableu, Excel etc.,) Show less

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  Aurecon Australasia Pty Ltd

  Mar 2024 - now

  Student Consultant

  - Forecasting and trend analysis (ie. peak hours, flight schedules, air traffic movements).- Supported in masterplanning activities including preparation of stakeholder presentation, report material and forecasting. - Forecasting and analysis to determine passenger numbers, air traffic movement, stand demand and peak hours for multiple Asia Pacific airports.- Provided advise on the applicability of CASA regulations to the bespoke client situation. - Supported in stakeholder discussions and technical report preparation related to changes in airspace around an Australian state to support deep space missions.- Use of analytics software (Tableu, Excel etc.,) Show less