Ryan McCreave

Experience

• 

  Rustic Pathways

  Jul 2010 - Jul 2010

  Community Volunteer

  • Volunteered at an elementary school• Spent recreational time with small groups of special needs kids• Worked on ecological restoration

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  Rustic Pathways

  Jul 2012 - Jul 2012

  Community Volunteer

  • Work at Mount Abu School for the Blind, sharing basic computer skills• Part of a group who built a Hindu temple floor and planted foliage near Jodhpur • Worked on the ecological restoration of Nakki Lake

• 

  Gap Inc.

  Dec 2013 - Aug 2015

  Sales Associate

  • Practiced my selling abilities by explaining to customers the benefits of opening a Gap credit card• Applied and expanded the use of my communication skills; built repour with customers creating a friendly environment and suggested products to customers based on needs• Responsible for well-organized and presented sales floor• Elevated to cashier, with the increased responsibility of proficient knowledge of all computer commands

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  The Southern Arizona Transportation Museum

  Aug 2016 - Apr 2017

  Social Media, Promotion, and Museum Care Taker

  • Responsible for accounts receivable at Museum Gift Shop • Created marketing collateral to promote monthly movie events• Accountable for social media content on Facebook• Promoted events by contacting local companies and individuals in the community• Proactively contributed ideas to improve ways to promote events; leading to leadership adoption

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  KDRV NewsWatch 12

  Sept 2017 - Mar 2019

  Account Executive

  • Led Sales to Delivery execution of media/digital campaigns in small markets • Evaluated customer needs and implemented innovative marketing ideas and programs based on market research and analytics • Built and expanded customer trust by routinely communicating project status; including benchmarks against documented goals, reviewing open issues and remediation strategy • Recommended new services or ideas as customers’ needs evolved; increasing their ability to scale their business Increased market profitability for small to medium-sized businesses • Expanded account list by outreaching to local business owners Show less

• 

  Microsoft

  Oct 2019 - now

  Customer Success Account Manager

  • Utilized values of customer obsession, and worked across the Microsoft organization to provide a singular focused message and best solution to the customer• Partnered with customers to ensure all key deliverables of their support contract were fully executed• Managed a book of business and worked with stakeholders across the customers organization to aligned resources to their needs• Managed pipeline and forecasting responsibility's in order to meet benchmarks outlined in my portfolio plan• Advocated cloud technology and helped customers expand their footprint in Azure, Microsoft 365, and Dynamics Show less