Rackey Chohan

Experience

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  ComputerTel Ltd

  Jun 2006 - Jan 2020

  Field Service Engineer

  I cover a vast array of tasks has a field service engineer.I will visit site on service call outs which may require me to work on hardware to resolve and issue or help the development team to debug software to resolve an issue.I will also be given projects to manage such as new install where i will help from as a technical sales adviser through to accruing and building the servers and install and configuring the server for the customer. i will have to talk to all aspects of the customers business so that I can get all the information that is required for the installation to go smoothly. I manage the day to day diary for the engineers so that i can assign engineers to help desk and standby duties for the week so that the required roles are covered though out the day. I am also one of the engineers that covers the help desk to help support our customers and the other engineers in case they require support with an issue.I am also a Technical Sales assistant so i will go out on technical meetings to customer sites so that we can advice the customer better on what will meet there requirements the best and how our system will help them improve there business. Show less

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  VEI Global Ltd

  Jan 2020 - now

  Globel service engineer