Joseph Nazer

Experience

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  Scibpaints

  Jan 2010 - Feb 2012

  IT Specialist
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  Rehanaresorts

  Feb 2012 - Oct 2015

  Asst it manger

  Administrator for opening (Rehana royal port Ghalib)15- 5-2015 Making opening on 30-8-2015Installing and maintenance networkResponsible for All network components.Responsible for all company computers.Troubleshoot all networks of other branches.Responsible for all technical wise. Responsible for ADSL Line and routers and switch configurationResponsible for printing system from windows terminal server (windows server 2008)Responsible for VPN connectionsResponsible for VLANE connection.Responsible for users accounts.Responsible for servers backup Responsible for finder print systemCall account Server & RD server and SQL server Fax server & cam server & dour system &application server (fox-Comsys) & share Server& domain server 2008 &document for IT & hosting web (Justhost.com & Brinkster.com) Copier Machine & access point ubiquity & MikroTik Show less

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  Primalife

  Oct 2015 - Oct 2016

  IT Manager

  Monitoring all systems and responding for any unusual event.Investigate and report software problem to the vendor.Ensure that all computer media saves and backup are completed, documented and stored.Manage data Backups.Managing the IT Helpdesk Operation insure Recording diagnosis and resolution of Systems and network faults managing according to the Resorts SLAArrange for pickup and delivery of faulty hardware when repaired off-site.Management of the IT Service Delivery Teams including responsibility for service desk, desktop support, application support, career development and staff appraisals.Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded aswell as profitable Maintain records relating to IHG Technology assets, Software licensing, network and userconfiguration. Responsible for development, stability and solving all problem of Hotel (ERP) System(Comsys system–call account) Responsible for Configuring and Administrating:- Cyberoam Firewalls.- Domain Controller, File Server- Windows server 2003, 2008,2012- MikroTik router & WIFI internet Show less

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  Stella Di Mare Beach Resort & Spa

  Oct 2016 - Dec 2020

  IT Manager

   Managing the IT Helpdesk and System admins to ensure recording diagnosis and resolution of Systems and network faults managing according to the Resorts SLA Monitoring all systems and responding for any unusual event. Investigate and report software problem to the vendor. Ensure that all computer media saves and backup are completed, documented and stored. Manage data Backups. Log and manage all user problems to resolution. Arrange for pickup and delivery of faulty hardware when repaired off-site. Management of the IT Service Delivery Teams including responsibility for service desk, desktop support, application support, career development and staff appraisals. Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.  Maintain records relating to IHG Technology assets, Software licensing, network and user configuration.  Responsible for development, stability and solving all problem of Hotel (ERP) System (Fidelio V8 – Material Control – Sun V4 –solution Payroll- POS –call account – restaurant reservation system )  Responsible for Configuring and Administrating: - Cisco Core Switches 4507 Series(2) switches 3560 Series (76), switches 2956 Series(102) - Cisco ASA Firewalls and IPS (Models5510). - Cisco IP phone, Call Manager - IPTV, Minerva, Streaming server, amino set top box. - Domain Controller, File Server - Be-tech (Door Lock) System - Windows server 2003, 2008,2012 - Kaspersky Security center 11 - Tiandy IP camera system - MikroTik router & WIFI internet - VMware Workstation10 & Hyper-V Manager Show less

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  Ertekaa ǀ إرتقاء

  Dec 2020 - Nov 2021

  IT Manger

   Monitoring all systems and responding for any unusual event. Investigate and report software problem to the vendor. Ensure that all computer media saves and backup are completed, documented and stored. Manage data Backups. Log and manage all user problems to resolution  Managing the IT Helpdesk Operation insure Recording diagnosis and resolution of Systems and network faults managing according to the Resorts SLA Arrange for pickup and delivery of faulty hardware when repaired off-site. Management of the IT Service Delivery Teams including responsibility for service desk, desktop support, application support, career development and staff appraisals. Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable Maintain records relating to IHG Technology assets, Software licensing, network and user configuration. Responsible for development, stability and solving all problem of company (ERP) comsysSystem  Responsible for Configuring and Administrating:- Domain Controller, File Server- Kaspersky Security center 11- Hikvision IP camera and cctv camera- Microsoft 360 for business Email - Windows server 2003, 2008,2012 Show less

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  Rehanaresorts for hotel and resorts

  Nov 2021 - now

  IT Manger

   Monitoring all systems and responding for any unusual event. Investigate and report software problem to the vendor. Ensure that all computer media saves and backup are completed, documented and stored. Manage data Backups. Log and manage all user problems to resolution  Managing the IT Helpdesk Operation insure Recording diagnosis and resolution of Systems and network faults managing according to the Resorts SLA Arrange for pickup and delivery of faulty hardware when repaired off-site. Management of the IT Service Delivery Teams including responsibility for service desk, desktop support, application support, career development and staff appraisals. Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable Maintain records relating to IHG Technology assets, Software licensing, network and user configuration. Responsible for development, stability and solving all problem of Hotel (ERP) System (comsys Fox Payroll restaurant reservation system ) Responsible for Configuring and Administrating:- Domain Controller, File Server- Kaspersky Security center 11- Hikvision IP camera and cctv camera- Microsoft 360 for business Email- Install and Configuring Wi-Fi project for all hotels - Install and Configuring Omada Controller- HP Switches , TP-link Switches , TP-link hospitality access point (EAP245, EAP115, EAP620)- MikroTik router- VMware ESXI 6.5- Veam Backup & Replication Console Show less