Mohamed Elnhas

Experience

• 

  Kuwait Airways

  Jul 2010 - Sept 2010

  Ticketing Agent

  Training period in Kuwait Airways as Reservation&Ticketing Agent

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  Adventure Tours & Travel

  Nov 2011 - Dec 2013

  Ticketing Agent

  * assist, make and confirm reservations of Clients, by selling tickets of all airlines.* serve customers professionally through telephone or in person.* Carefully to achieve excellent levels of customer satisfaction.* assists Clients requiring special assistance.* Issue, Reissue, re validation and refund tickets of all airlines.* promote My Company products.

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  Abusamra Tours & Travel

  Jan 2014 - Mar 2015

  Senior Reservations & Ticketing Agent

  * assist, make and confirm reservations of Clients, by selling tickets of all airlines.* serve customers professionally through telephone or in person ..* Carefully to achieve excellent levels of customer satisfaction .* generate revenue, and take all possible measures to avoid loss of revenue .* assists Clients requiring special assistance .* Issue , Reissue ,re validation and refund tickets of all airlines .* promote My Company products .

• 

  Qatar Airways

  Mar 2015 - now

  Senior Customer Services

  In this role ,my responsible to handle designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk, offices, ramp, arrivals and special handling unit by monitoring the flights and dissemination of information ensuring provision of services as per the laid down service standards.Additionally be responsible to monitor to motivate my colleagues by briefing them. use trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option, minimize/eliminate flight delays, passenger inconvenience and maintaining the safety/safety requirements. responsible to liaise with Airport security and Immigration in-order to speed-up all customer Care passengers handling process. Show less