Arti Chotai

Experience

• 

  FX Lasselle

  Dec 2008 - Apr 2009

  Sales Associate

  • Merchandised the products on floor in a boutique style.• Sold merchandise, assisted customers in selecting the products.• Suggested additional products and did upselling.• Satisfactorily resolved the issues of unhappy customers.• Handled cash, debit and credit card transactions.• Handled return and exchange transactions.• Checked and maintained the inventory on regular basis.

• 

  Archway Marketing Services

  May 2009 - now

  • Identified, acquired, developed and maintained client relationships and delivered excellent customer service.• Managed and reviewed revenue forecasts on a monthly, weekly and daily basis as required.• Oversaw analysis, resolved billing discrepancies and provided accurate billing information to clients.• Prepared and presented quotes to clients. • Prepared and reviewed daily gross margin analysis and yearly budget of approx. over 10 million dollars. • Provided appropriate information on key forecasting components and budgeting.• Main contact for clients regarding their overall business requirements including key account projects.• Worked with clients and maintained integrity of receiving, order processing and inventory.• Addressed and resolved client concerns and escalated issues when needed.• Identified new business opportunities and worked with clients to develop strategies and secured opportunities.• Evaluated current process and provided improvement ideas for process and to reduce costs.• Conducted weekly calls with clients to highlight and resolve issues if any to ensure smooth business.• Maintained inventory reports and provided insight on adjustments if any.• Assisted in annual physical inventory counts and provided reports to clients.• Prepared various types of reports like KPI, SLA and vendor issue log on daily and monthly basis to ensure SLA accuracy.• Overall knowledge of all aspects of warehouse operations (Inbound and outbound receiving, Inventory management).• Involved in end to end process of phase in and phase out of Black’s Photography.Accomplishments :• Received client recognition to streamline Blacks business and introduce the reverse process for Blacks. Show less • Handled and inspected the products received from various manufacturers, dealers and vendors, and communicated for the confirmations and / or issues of the products.• Developed and prepared various reports for the products received to update management on receiving status.• Processed the Return Material Authorization (RMA) in SAP and updated the data for the products that are returned.• Resolved various other issues by communicating with the purchasers and planners.• Maintained departmental records and invoices.• Verified purchase orders and noted any shortage or overage. Show less

  • Account Manager

    Apr 2016 - now

  • Account Representative

    Dec 2011 - Apr 2016

  • Receiving Clerk and Returns Associate

    May 2009 - Dec 2011