Will Figueroa

Will Figueroa

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location of Will FigueroaAnkeny, Iowa, United States

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  • Timeline

  • About me

    Underwriting Associate Supervisor at The Mutual Group

  • Education

    • Upper Iowa University

      2010 - 2017
      Bachelor of Business Administration - BBA
  • Experience

    • Wells Fargo

      Feb 2011 - May 2022

      Led due diligence processes to mitigate fraud risk across business lines within the Financial Crimes Department, engaging with clients and third parties. Audited mortgage foreclosure claims, providing constructive feedback for auditor development. Responsible for auditing and signing FHA Part A Claims to ensure compliance. I served as a single point of contact to borrowers whose loans are delinquent or at high risk of delinquency. I recommended solutions to maintain home ownership or liquidation options. I listened, showed empathy, and worked with the customers to pay their mortgage. I offered them services and products to help them maintain their home loan.

      • Operational Risk Consultant 3 / Due Diligence Consultant

        Apr 2019 - May 2022
      • Quality Assurance Analyst 4

        Dec 2016 - Apr 2019
      • Quality Assurance Analyst 2

        Nov 2014 - Dec 2016
      • Home Preservation Specialist

        Apr 2013 - Nov 2014
      • Collector 2B

        Feb 2011 - Apr 2013
    • Innovation Refunds

      May 2022 - Feb 2024

      Led and supported Customer Accounts team, ensuring operational excellence and resolving escalated issues. Led and supported a team of 10-21 Client Success Champions to ensure seamless operational processes and exceptional customer experiences. Led a team of 12-20 Client Success Champions, providing guidance and support to drive individual and collective success while maintaining a pipeline of my own. Assisted small to medium-sized businesses in obtaining the Employee Retention Credit, managing a substantial pipeline with exceptional performance

      • Manager, Customer Accounts

        Sept 2023 - Feb 2024
      • Operations Manager

        Dec 2022 - Sept 2023
      • Client Success Team Lead

        Jul 2022 - Dec 2022
      • Client Success Champion

        May 2022 - Jul 2022
    • The Mutual Group

      Sept 2024 - now
      Underwriting Associate Supervisor
  • Licenses & Certifications