Chethan Gowda

Experience

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  CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

  Nov 2017 - Sept 2018

  Technical Support Specialist

   Assisting clients with the technical issues they experienced with iOS devices Escalating cases to other departments within in case the client needed next level of support Work closely with other teams to help support and inform client interaction outcomes

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  PTW

  Nov 2018 - Sept 2019

  Technical Support Specialist

   Working on a casual basis, this position involved meeting general customer service demands,resolving customer queries over chat and email Assisting clients with the real time transactions and customer transaction monitoring Prepare reports that clearly state the investigations and evidence. These reports have to beshared with the management

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  IntouchCX

  Mar 2020 - now

  Quality Analyst

   Maintain quality analysis models to improve efficiency and effectiveness of company systems Determine existing trends by analyzing accounts and transaction patterns Identify and remedy defects within the production process Collaborate and communicate about daily priorities across multiple departments and levels Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved