Terry Kefalas

Experience

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  Direct Marketing Enterprises

  Jan 1997 - Jan 2000

  Director of Operations | Policy Initiation, Evaluation & Implementation | Process Re-engineering

  While in this role, I directed distribution/fulfillment operations for a 175,000 square foot distribution center managing over 300 employees and shipping 30,000 orders daily. Successfully initiated and implemented initiatives to maximize operational efficiency and strengthen business performance. Proactively oversaw facility management, capital and expense budgets, all distribution related purchasing and human resources, while managing 12 direct reports. Developed and maintained $10 million annual budget.NOTABLE ACCOMPLISHMENTS:• Closed one fulfillment center, combined four catalog pick operations into one and automated an obsolete shipping sortation department resulting in a 20% productivity increase and annual savings of $400,000.• Introduced process improvements and automated solutions to cut fulfillment turnaround time by 1/3. Instituted a performance-based incentive program resulting in a 20% reduction in staff, 20% productivity increase, and increase in order accuracy from 94% to 99.4%.• Analyzed current procedures and operations, evaluated managers, supervisors, loss prevention policies and shrinkage, resulting in improved processes and operations, elimination of redundant positions, improved loss prevention policies, elimination of theft and reduction of shrinkage from 5% to less than .2%.• Prepared annual departmental budgets utilizing business model forecast, and coordinating needs to meet budgetary requirements. Show less

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  DineWise, LLC | Colorado Prime Foods

  Jan 2001 - Jan 2018

  DineWise / Colorado Prime Foods was established in 1959 offering customer’s fresh cut, flash frozen top quality meats, seafood, vegetables and prepared foods delivered to their doorsteps.I was promoted into senior leadership role based on executing strategy, leadership and achievements. Presided over daily operations providing strategic direction and driving sales for two frozen food businesses leading direct phone sales, eCommerce sales, customer service, and marketing strategies KEY CONTRIBUTIONS: • Introduced a new business model offering fully prepared individual healthy meals generating sales of $3.5 million annually in 3 years. Sourced manufacturing, suppliers/vendors and third party (3PL) logistics operations.• Utilized new and creative reorder incentives reducing annual customer loss from 20% to under10%. Show less In this role, I directed an in-house national home delivery distribution network across 14 locations covering 33 states. Strategically re-designed the home delivery network and infrastructure, implemented new processes and procedures improving customer service and efficiency, while decreasing costs and increasing operating capacity. Coordinated delivery of major appliances through a national network of 3rd party last mile delivery companies to accommodate home delivery of major home appliances. KEY ACCOMPLISHMENTS:Reorganized national home delivery network with 14 locations and corporate offices. Designed and implemented process improvements, reorganized routes reducing delivery costs by $500,000 annually.Sourced new supplier for $30,000,000 appliance business negotiating a zero-inventory position and 15-day pay as delivered terms eliminating $500,000 inventory carrying costs. Show less

  • Director Operations / General Manager

    Jan 2004 - Jan 2018

  • Distribution / Transportation Manager | Continuous Improvement | Profit Building | Cutting Cost

    Jan 2001 - Jan 2004
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  Crystal Creek Logistics

  Jan 2018 - Jan 2019

  Fulfillment Operations Manager