Ahmed Selim

Experience

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  E& UAE

  Sept 2015 - Jun 2016

  Customer Service Technical Support

  Provided effective technical support to customers, utilizing strong communication skills and problem-solving abilities within a collaborative team environment. Proficient in diagnosing and resolving technical issues promptly while maintaining high standards of customer service.

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  Vodafone

  Jun 2016 - Feb 2017

  Technical Support Specialist

  As a Technical Support Specialist, I provided exceptional technical support to customers, effectively diagnosing and resolving technical issues promptly using excellent communication skills and deep technical understanding. Guiding customers step-by-step through troubleshooting and setup processes, I delivered outstanding customer service experiences. Additionally, I collaborated with team members to achieve technical support goals and enhance operational efficiency.

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  Spacemac

  Mar 2017 - Mar 2018

  Senior Sales Account Manager

  As an Implementation Engineer, I excel in technical proficiency, adeptly utilizing relevant software and systems for implementation tasks. My problem-solving abilities enable me to analyze and troubleshoot issues swiftly during project execution. Additionally, I communicate effectively with stakeholders, ensuring clear conveyance of technical information and project updates. My meticulous attention to detail guarantees accuracy and completeness in the implementation process, while my customer-focused approach ensures that implemented solutions align with client needs and expectations. Show less

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  ResalaSoft, Software Solutions

  May 2017 - Sept 2017

  IT Support Specialist

  Certainly! Here's a concise description of the skills I performed in the role of an IT Support Specialist:As an IT Support Specialist, I effectively provided technical assistance and troubleshooting solutions to end-users. Proficient in diagnosing and resolving hardware, software, and network issues promptly. Utilized strong communication and interpersonal skills to deliver excellent customer service and collaborate with team members to ensure smooth IT operations.

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  سنِّد أعمالك

  Sept 2017 - Apr 2018

  Sales Account Manager

  As a Technical Sales Engineer in an Information Technology company, I effectively bridge the gap between technical expertise and sales acumen. With a strong grasp of technical products and services, I adeptly communicate their benefits to potential clients, utilizing excellent communication skills to deliver compelling sales presentations. My ability to build and maintain strong customer relationships allows me to understand client needs and provide tailored solutions. I excel in problem-solving, identifying client challenges and proposing innovative solutions. Additionally, I collaborate seamlessly with internal teams, conduct thorough market analysis, and adapt to changing market conditions to drive sales growth and ensure customer satisfaction. Show less

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  ERTAQY ارتقِ

  Mar 2018 - Jul 2018

  Deep understanding of ERP systems and ability to articulate their benefits to clients.Strong sales skills for analyzing client needs and proposing suitable solutions.Excellent communication skills for effective interaction with clients, sales, and support teams.Ability to analyze client requirements and assess the fit of ERP systems to their needs.Providing support and education to clients on ERP system usage and maintenance, along with teamwork to ensure customer satisfaction and sales goals achievement. Show less

  • Technical Support Engineer

    Mar 2018 - Jul 2018

  • Pre Post Sales Engineer

    Mar 2018 - Jul 2018
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  Awamer Alshabaka (AAIT)

  Aug 2018 - now

  Technical Expertise: Profound understanding of mobile and web application technologies, allowing for effective communication of product features and benefits to clients.Sales Acumen: Strong sales skills in identifying client needs, proposing tailored solutions, and negotiating terms to drive revenue growth and meet sales targets.Customer Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their requirements, and providing personalized support throughout the sales process.Strategic Thinking: Ability to analyze market trends, competitors, and client feedback to develop strategic sales approaches and enhance product positioning.Team Collaboration: Collaborating with internal teams including developers, designers, and marketers to tailor solutions to client needs and ensure successful project delivery. Show less

  • Business Analyst

    Jan 2019 - now

  • Sales Team Lead

    Aug 2018 - now

  • Senior Presales Engineer

    Aug 2018 - now