Anil Cetinbas

Experience

• 

  4* HANTMAN HOTEL

  Jun 1992 - Sept 1995

  SALES SPECIALIST

  One of the first modern hotels in Çeşme, İzmir.I worked every year summer seasons during the University Education. By the welcoming travel agencies and organization companies helped to increase income. Responsible for assisting the sales team by booking and servicing groups, meeting halls, and conferenceswhile providing exceptional customer service to guests and clients of the hotel. Communicate with front desk regarding group businesses, negotiated accounts, etc. Requires excellent guest service skills and the ability to understand the guests’ needs. Directing marketing materials, prepare documents for coming fairs and events of Tourism. Provided direct support to Sales & Marketing Manager.Selected Contribution: - Increased revenue consistently on all sales with average of 12%. - Contributed campaign theme idea that proved effective in delivering overall message. Show less

• 

  ITS REISEN, MANDALİN TOURISM

  May 1996 - Mar 2000

  BRANCH OFFICE MANAGER

  One of the leading Incoming Tour Operator in Turkey.Given handling and excursion service approximately 45.000-65.000 people per year with 30 employees. Managed branch office of Mandalin Tourism and gave handling service to the German, Netherlands and Belgium tourists with some of the biggest Tour Operators of Europe, ITS, Jetair, Holland International.Worked with a professional team environment to carry out a full range of handling service. Organizing departure and arrival transfers from airport to the hotels by the qualified personnel and fully equipped buses by rotationally. Preparing daily and overnight adventure, cultural and relaxing 12 excursions.Established product selection, pricing, and programs. Every year executed trainee program for hotel management high school students. Finding new accommodation products and support hotel contracts.Selected Contribution: - Increased excursion sales by 32% in 4 years and reached income from 1.700.000 DM to 2.250.000 DM. - Succeed with created a new excursion full-day “Donkey Safari Tour” combined with river boat tour, ostrich farm visit, dam visit and waterfall visit in Antalya. Still this adventure tour very much popular. Show less

• 

  TUI

  Apr 2000 - May 2004

  YIELD MANAGER

  The biggest tour operator of the world.Given effort to increase occupancy in hotels and seat of flights by finding new selling solutions. “Pathfinder” exactly matching for describes the job. Yield Management department established by TUI Germany (Centre of TUI Holding) for increase occupancy in hotel and seat of flights. I worked, directly with other TUI’s tour operators in all over Europe and independently from regular sales system with the code of “Z” in Iris reservation system of TUI. Yield Manager supports Accommodation Supply Manager up to directives.Previous guest number of “Z” code was approximately 2.515 (appr. 27.665 overnight) , first year I increased to 12.340 pax (appr. 135.740 overnight), second year to 42.342 pax (appr. 465.762 overnight) and third year to 70.991 pax (appr. 780.901 overnight). (per pax average stay around 11 nights)Found solutions for the problems, which reported by guest stayed in hotels. I had successful work with TUI Germany Yield Management Centre and accommodation suppliers. For have the long term guaranteed low price and suitable (TUI style) accommodation product, TUI (1-2-FLY) fund 5* Alatimya Hotel in Kemer, Antalya, 5* Iberotel Serra Palace Hotel in Manavgat and 5* Xanthe Hotel Manavgat, Antalya. Had experience of planning, executing, advising and creating two new 5* hotels, which exactly fits to international accommodation standards. Selected Contribution:- 5* Blue Waters Hotel in Manavgat, Antalya awarded by TUI at 2003 for had most numbered guest in world-wide by direct effort of mine. - 5* Golden Coast Hotel Manavgat, Antalya started 2003 summer season with just “17 Early Booking rooms” ! After meeting for creation of solution, end of season reached 180 rooms daily occupancy average and became the one the most precious product of TUI by direct effort of mine. - I worked with 16 Tour Operators in 11 European countries. - Had experience of planning, executing, advising and creating two new 5* hotels product. Show less

• 

  DENTUR HOTELS

  May 2004 - May 2007

  HOTEL MANAGER & DEPUTY OF GENERAL COORDINATOR

  Turkish Hotel Management and Outsourcing Company.HOTEL MANAGER: In case of need, I worked as a hotel manager in pre-season hotel openings or closings. In addition, I worked as hotel manager at many hotels temporarily in case of a change of hotel managers during the season. I reported health of hotel and departments situations during my duty.DEPUTY OF GENERAL COORDINATOR: I worked with very high professional, dynamic, specialized management team and done over $22-million dollar guaranteed room sale contract for ± 24 hotels each year. Tracked, projected, and reported both advertising and circulation-based marketing programs. With close partner of Travel Agencies joined to international tourism fairs.Group had mostly economic class 24 hotels, totally 5.260 rooms (approx. 15.780 beds). (4 5*hotels with 1.877 rooms, 13 4* hotels with 2.588 rooms, 7 3*hotels with 795 rooms.)Possess and utilize excellent time management skills. Communicate with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals. Plan and carry out regional market research and analyses. I co-managed to adapted “Guest Reclamation Management System” ISO 10002, “Food Safety Management System” ISO 22000, “Quality Management System” ISO 9001, and “Occupational Health & Safety Management System” ISO 18001 certifications to the hotels. I directly handled pre-investment project of cruise with casino in Mediterranean Sea.Selected Contributions:- Successfully maintained and increased client base by designing and implementing strategic customer-retention projects. - Decreased reclamation of guests 38% by the “Guest Reclamation Management System”. - Decades times prepared hotels to open and close, at the beginning and end of summer seasons. - I had experience at hotel management in various type of hotels.- Planned and managed establishment of bakery factory, laundry factory. Show less

• 

  WISH TRAVEL

  May 2007 - Nov 2010

  GENERAL MANAGER & DEPUTY OF OWNER

  Wish Travel is an Incoming Travel Agency and Expert Life is an Investment Co.WISH TRAVEL: I managed and do the all formal paper works. Agency mainly worked in Health Tourism, Hunting and Hotel Management. I created and managed wild boar hunting packages and dolphin therapy packages for mental-handicapped patients for European countries. Welcomed over +50.000 guest and +50 M.I.C.E groups. EXPERT LIFE CO.: The company itself or with multi international investors, researched investment in Wild Boar Farm, Environmental Massive Wooden Villas and consulting in alternative energy sources of wind, solar. Succeed the preparation to investment in future nano-technology product of Bor for distribution in some European countries.Selected Contributions:- Succeed to help many mental-handicapped patients. - Had the authorized of sign and deputy of owners. - Good business relation with one of the biggest family in Bahrain and Saudi Arabia. - Researched investment opportunities in Bahrain. - Signed pre-contract with Bahrain-Saudi Arabia Consortium for do the investment in Hotel business in Antalya.Reasons to Quit:- World-wide financial crisis completely delayed all kind of massive investment. - Government of Netherlands cuts funds of mental-handicapped patients’ fee. - Company decided to quit from Turkey because of unstable Turkish economy and politic and do the investments at Middle East and Poland. Show less

• 

  5* WISH GRAND KEMER RESORT HOTEL

  May 2007 - Nov 2010

  HOTEL MANAGER & DEPUTY OF BOARD

  (Current name is Queen's Park Göynük Resort Hotel)An investment of Expert Life Co.I managed 5 Stars Resort Hotel with 475 rooms capacity in Göynük, Kemer, Antalya with blue flag coast. Very well known in Russian, European, Turkish and Middle East markets. I analyzed markets, competitors, trends and opportunities for create innovative solutions. Every quarter reported to the Board of Directors. Tried to motive all department managers for success in business and increase income and guest satisfaction. Do the daily and weekly meetings with department managers. Always kept services with high quality in all sections. We worked with an independent firm for S.W.O.T. analysis of our service quality. Got hygiene, food hygiene, pool hygiene, ISO quality and environment friend certifications. Attend tourism fairs, workshops and road-shows, info tours. Selected Contributions:- Established guest relation “direct help” system. - Had the authorized of sign of board. - Had good relations with travel agencies, tour operators and suppliers. - Every year increased revenue, income, occupancy and guest satisfaction.Reasons to Quit:- World-wide financial crisis completely delayed all kind of massive investment. - Company decided to quit from Turkey because of unstable Turkish economy and politic and do the investments at Middle East and Poland. Show less

• 

  GEZİNOMİ TOURISM

  Dec 2010 - Jun 2013

  FOUNDER & PRODUCT MANAGER & DEPUTY OF OWNER

  Gezinomi is a B2C and Agave is a B2B Turkish Ingoing Tour Operators.AGAVE TOURISM: I prepared all formal paper works and managed to do contract with over 100 of hotels and several tourism companies, cruise and yacht companies, rent a car and handling agencies in over Turkey. It has over 600 contracted hotels and over 300 selling travel agencies. GEZİNOMİ TOURISM: I pre-established and pre-managed of Ticketing Department, Outgoing department, Cooperate department, several Branch Offices etc. After pre-establishments all departments managed by own directors, under managing of me and board of directors.Plan and carry out regional market research and analyses. Lead and direct forward-thinking management and coordinate overall effort in accordance with corporate goals. During all establishment facilities, I advise my experiences to “our software” programmers for own online data program. In first year, we succeed to reach over 6 million Turkish Liras revenue, second year over 23 million Turkish Liras. Up to figures, third year will end with over 48 million Turkish Liras. Even European financial crisis in 3 years. Every year joined to national EMITT Tourism Fair in İstanbul and Travel Turkey Tourism Fair in İzmir.Selected Contributions:- Established 2 Tour Operators at the same time. - Had the authorized of sign of owner. - Travelled almost half of Turkey and had good relations with hoteliers and suppliers. - Increased revenue second year 400% and 200% in third year. Show less

• 

  Touristica

  Jul 2013 - Oct 2015

  MANAGER OF CITY HOTELS & MANAGER OF TRAVEL AGENCIES

  Touristica is one of the leading Turkish Ingoing Tour Operator.MANAGER OF CITY HOTELS: Developing new department with Pegasus Airlines, which is the second biggest airline company in Turkey. Our aim is working with well-known International and National Hotel Chains, such as Hilton, IHG, Marriott, The Rezidor Starwoods, Whyndam, Dedeman, Rixos with special “opaque rates”.I signed contracts with hotels and negotiate with Country Sales Office Managers (CSO).Also, keeping contact with Channel Management Companies (Vertical Booking, Travel Click, Hotel Runner etc.) for XML integration to our new OTA system.MANAGER OF TRAVEL AGENCIES: I worked with +180 numbers of selling travel agencies directly in all over the Turkey and managing 2 branch offices in İstanbul.Selected Contributions:- Contacted with +180 numbers of travel agencies. - Travelled all over country. - Increased year revenue approximately 20%, even working with 20% less number of travel agencies up to previous year. - In the middle of high season and in short time, I signed contract with 10 new “registered travel agencies” in İstanbul, Kayseri, Adana and Ankara. - Signed contract with new +50 travel agencies for “system agency”. Show less

• 

  4* HALİFAKS HOTEL

  Jun 2016 - Mar 2017

  HOTEL MANAGER

  Luxury city hotel investment of Samancı Group.Hotel is in the heart of city and has luxury decorated 80 rooms at Osmanbey, Şişli, İstanbul. I started to work in this hotel group, during the explosions at various places in Turkey. In that period, group was planning to open 4* Büke Hotel in Şişli and High Class Boutique Hotel in Sultanahmet. Owners were planning to transfer current Halifaks Hotel Manager to new Büke Hotel. However, because of the explosions all investments postponed. So that, I could just worked for OTA contracts, quality management and sales for limited period. But, it was not ethically possible to wait till Büke hotel opening for an uncertain date. So I decided to quit my job involuntarily.Selected Contributions:- Had good relations with travel agencies, tour operators and suppliers. - Create corporate identity documents, marketing materials, brochure and new web site. - Registered multi international OTAs. Show less

• 

  4* PIRLANTA HOTEL & SPA

  May 2017 - Dec 2018

  HOTEL GENERAL MANAGER

  Resort & city hotel in city center near forest.Hotel is very near to city center and neighbor to forest and has 86 rooms at Fethiye, Muğla. Very well known one of the first modern hotel in Fethiye. I managed and re-organized all hotel department from ground to roof. And transfer my management experience. I negotiate various types of market for long term whole contract for renovate hotel. However, unstable Turkish tourism didn’t give this chance to happen. With my knowledge of travel agency skills, I prepared package tours with accommodation in hotel. With this package just on my own I filled over 30% of hotel. I visited lots of travel agencies, ingoing and incoming tour operators. I signed exclusive whole room contract with +40% rate. First time hotel welcomed Far East groups from China and Korea. And Russian guests stayed after long term break.Hotel was away from the seaside and too old and had very bad reviews at OTAs’ websites. Also, financial reasons owners couldn’t renovate hotel since over 12 years. Even so, the hotel had one of the best occupancy and rate increase after long time.Selected Contributions:- Increased revenue, income, occupancy and guest satisfaction. - Re-activated SPA section. - After long term hotel starts to give beach service. - Increase service and employee quality. - Start work with new markets. - Whole sale contracts with incoming and ingoing tour operators. - Had good relations with travel agencies, tour operators and suppliers. - Changed hotel logo. - Create corporate identity documents, marketing materials and web site. - Registered multi international OTAs. - Attend tourism fairs, workshops and road-shows, info tours. Show less

• 

  VALİ KONAK HOTEL

  Jan 2019 - Oct 2021

  HOTEL MANAGER

  Boutique class city hotel in the most value area of city. Hotel has luxury decorated 40 rooms at Nişantaşı, Şişli, İstanbul. I managed and re-organized all hotel departments from A to Z. And transfer my management experience. Hotel mostly welcomed only one market. I visited lots of incoming tour operators. Then we welcomed new guests from different countries. Also, hotel reviews was too bad at OTAs’ websites. With good management and good service increased guests reviews. After long negotiations with owners I succeed to renovate some parts of rooms and hotel main area and technical equipments. The hotel had one of the best occupancy and rate increase after long time. We started to work with clinics and hospitals after very hard work. And become official registered accommodation hotel of “American Hospital”. Selected Contributions: - Increased revenue, income, occupancy and guest satisfaction. - Increase service and employee quality. - Start worked with new markets. - Had good relations with travel agencies, tour operators and suppliers. - Create corporate identity documents, marketing materials and web site. - Registered multi international OTAs. - Attend tourism fairs, workshops and road-shows, info tours. Show less

• 

  CİHANGİR HOTEL

  Nov 2021 - now

  MULTI PROPERTY HOTEL GENERAL MANAGER

  4* CIHANGIR HOTEL BOSPHORUS – ASLAN RESIDENCES – ASLAN HOUSESI am managing 3 different types of accommodation facilities and re-organizing all properties departments from A to Z. and transfer my management experiences. 4 Stars class Cihangir Hotel with luxury decorated 51 rooms. Aslan Residence with old fashioned decorated 12 residences. Aslan Houses with modern decorated several different types of houses at Beyoğlu, İstanbul. More facilities are under construction. Selected Contributions: - Increased revenue, income, occupancy and guest satisfaction. - Increased service and employee quality. - Hotel renovation process. - Sustainable Tourism certificate studies. (GSTC) Show less