Manish Dash

Experience

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  Wipro Technologies

  Dec 2008 - May 2010

  Project Engineer

  • Worked as an application engineer to provide 24x7 global production support for Nike• Worked as a Backup incident manager to ensure SLA adherence and timely closure and escalation of incidents• Instrumental in identifying and delivering a completely error free application in 3 months.

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  American Express

  Jan 2011 - Jul 2011

  Summer Internship

  Oracle Sub Ledger Initiative Reporting through ETL and Informatica. Creation and updated for DB cubes using OracleUnderstood the business cycle and worked with the reporting team. Helped in generating and maintaining reports which helped in making business decisions. Helped in requirement gathering and reviewing technical and functional specification documents.

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  Capgemini Consulting

  Apr 2012 - May 2014

  Consultant

  • Instrumental in successful completion of ISAE 3402/SSAE 16, ISO 20000:2011, ISO 9001:2008 & CMMI certifications• Consolidated annual customer satisfaction score and conducted analysis• Won Best Process Trainer award for having average feedback score of 4.6/5 across 15 batches over a year.• Won project star for award significant contribution in delivering high quality, defect free, zero escalation work.• Won Best Yellow Belt case study award for the six sigma project to improve customer satisfaction. Show less

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  Fiserv

  May 2014 - Dec 2016

  • Assisted the project managers to managing and executing the end to end projects• Acted as Delivery Unit Quality Lead to consolidate, track and report the status of all the projects within the assigned delivery Unit and communicate the same with delivery unit head• CMMi SVC ver. 1.3 Process definition and Implementation• Swift ALM Digite (PM tool) configuration and implementation across projects• Created organization level Project Management training modules• Won Shining Star award for Q1’16 for significant contribution in delivering high quality, defect free, zero escalation work.• Won “Do the Right thing” Award for standing by one of the most important core values on the organization viz. Transparency• Helped project to win ‘Hall of Fame’ award of the year for continuous defect free delivery Show less

  • Senior Process Analyst

    Oct 2016 - Dec 2016

  • Senior Associate- Consulting

    May 2014 - Oct 2016
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  Giesecke & Devrient

  Jan 2017 - Apr 2018

  My current roles involves defining processes, metrics etc. for all departments as a location Quality Manager. The departments include Sales, Solution Integration, Operations, Data generation & Agile Software development.I enjoy the responsibility of overseeing multiple projects through streamlined processes across & ensuring defect free delivery. I interact with customers to understand their requirements be the communicatin bridge between the customers and the technical teams and ensure that the committed requiremens are delivered on time with highest quality. As a Quality Manager, I not only support local software development projects but also global projects running from different G+D locations across the globe. Apart from Quality management support, I have been involved in conducting various training such as ISO 9001:2015, Product Life-cycle Management etc. I am also a certified ISO internal auditor and am involved in conducting periodic audits of various G+D departments.• • Led location ISO 9001 certification• Review BRD to ensure correctness and completeness of requirements.• Performs quality gate reviews and release assessments to ensure defect free and smooth project delivery• As a location quality manager, ensures process implementation, trainings and awareness of quality related processes across all departments• Establishing and reviewing departmental KPIs to ensure alignment with business objectives Show less

  • Assistant Manager

    Jan 2017 - Apr 2018

  • Assistant Manager

    Jan 2017 - Apr 2018
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  Edynamic

  Apr 2018 - Nov 2018

  Manager
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  Genpact Headstrong Capital Markets

  Nov 2018 - Aug 2021

  Program Manager

  In my current role I am involved in various kind of programs and Program Manager and Product Owner which involves planning, execution, reporting, stakeholder management, communication, data analytics, product backlog creation and grooming etc. I am also involved in driving/mentoring Lean and Six Sigma projects across IT projects and support functions. I am a Design Thinking expert with expertise in tools such as Mural

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  Leena AI

  Sept 2021 - now

  Building products that will improve employee experience within an organisation by automating internal process using 3rd party integration and NLP.End to end implementation project delivery to more than 20+ enterprise accountsIt includes development in AIML/NLP platforms, API based 3rd party integrations, deployments in various channels and cloud setups and providing solutions to clients across the globe. Digitisation of workflows to meet the customer needs. Currently handling a portfolio with multiple accounts across domains, geographies and industry My main role is to ensure timely and high quality delivery. Plan and implement seem-less client, stakeholder and team management. Creating JIRA dashboards to track project progress and KPIs. Effective risk and conflict management. Team management and strategic leadership for org expansion Show less

  • Associate Director- Project Management

    Sept 2023 - now

  • Senior Project Manager

    Sept 2021 - Oct 2023