Jemima Tio

Experience

• 

  National Museums Scotland

  Jan 2000 - Jan 2004

  Catering Supervisor

  Led a front-of-house team and provided management support whilst studying full-time.

• 

  The Scotsman

  Nov 2004 - Apr 2012

  Optimised processes and customer experience to deliver 30% YOY revenue growth. I started as a graduate and spent several years working in Advertising, building invaluable sales and stakeholder management skills. I regularly met sales targets, winning salesperson of the month and Team of the Year on multiple occasions. As a "super user" of our CRM, I also got my first taste of working on an IT project during our migration to a new CRM system.

  • Marketing Manager

    May 2010 - Apr 2012

  • Advertising Account Manager

    Jan 2005 - May 2010

  • Advertising Executive

    Nov 2004 - Jan 2005
• 

  Organic Digital Ltd

  Apr 2012 - May 2014

  Digital Project Manager

  - Successful end-to-end execution of multiple web projects in parallel.- Increased average spend per client by providing exceptional service and consistent return on investment.

• 

  Historic Environment Scotland

  Jun 2014 - Feb 2016

  Technical Project Manager

  - Delivered several web projects on time and within budget to make data from Scotland's archives digitally accessible to archaeologists, historians and the general public.- Led a transition to Agile ways of working to address their challenges with prioritisation, scope creep, silos and late delivery. - Introduced a support process and created space for regular innovation time.

• 

  NCR Corporation

  Mar 2016 - Sept 2019

  Engineering Manager

  I managed the software engineering teams that built and supported an enterprise application deployed on ATMs worldwide.- Worked on a quarterly planning and release cycle using a combination of SDLC and Scaled Agile principles.- Responsible for an annual budget of £3m, I reorganised our team structures and roles to support the delivery of our strategy.- Invested in our DevOps skills to improve overall team capacity.- Lowered staff turnover by addressing tech debt and putting structure around software support and change management.- Formalised and improved our processes and practices to meet PCI DSS security standards.- Delivered a POC project re-imagining our product as a cloud solution.- Direct and indirect line management responsibility for 30 people across several cross-functional teams.- Championed wellbeing initiatives and fostered a culture of openness and support around mental health. Show less

• 

  Mad Goats AS

  Jan 2020 - Nov 2022

  Director of Operations

  Rapid scaling of an outdoor leisure startup by implementing a self-service technology-enabled strategy.- Diversified services and opened four new locations.- Grew revenue by 81% in year 1 and 38% in year 2.- Increased workforce from 2 to 16 employees and implemented onboarding processes, training, and resource planning tools.

• 

  Royal Borough of Kingston upon Thames

  Dec 2022 - now

  Technical Delivery Manager

  Co-leading a large multi-disciplinary team to improve digital services for residents and save internal costs with automation.