Gabriela Aguiar

Experience

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  Hewlett-Packard

  May 2001 - Jan 2006

  Senior Quality Assurance Test Engineer

  Key Responsabilities- Running software tests (functional tests, performance, duration, etc.)- Preparation of the software qualification plan- Trip to Idaho-Boise (USA) for training in the software testing process (firmware)- Preparation of test plans- Active participation in the CMM level 2 certification process- Software development processes (CMM, CMMI, SPICE among others)- Participation of a Group of Best Practices (software engineering best practices group)- Participation in the preparation of software testing processes- Use of Software Testing Tools (Rational Robot, RobotJ, XDE Tester)- Use of Microsoft Visio for the elaboration of diagrams- Use of Microsoft Project for viewing and changing schedules- QTP (Quick Test Professional - Mercury) - Java - SQL - CMM, CMMI - Robot - Robot J Show less

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  Stefanini Group

  Aug 2006 - Jul 2008

  Senior Software Test Analyst

  Senior Test Analyst in projects at Dell Technologies- Responsible for projects inside finance area. - Creation of the qualification plan- Creation of the test plan- Defect management- Integration between American customers and the Brazilian testing team- Mapping requirements with test cases- Qualification logic aimed at contemplating test automation- Use of the Test Director tool – Mercury- Test Director tool - Mercury - .Net , SQL

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  Stefanini Group

  Jul 2009 - Feb 2010

  Senior Test Lead

  Senior Test Lead in projects at Dell Technologies- Responsible for providing the Test Plan and the test cases scripts written and also for test execution. - Requirement Analysis- Communication with business team and with development team- Leadership projects based on PMBOK using waterfall process- Risk management, negotiation with client and management of test demands- Test Estimates (Traceability matrix)- Conflict resolution- Defect management process using JIRA tool- Quality strategy ranging from functional testing, load testing and E2E flow - Monitoring the area using quality metrics- Project leadership, considering number of people, tasks and deadlines, etc.- Negotiation with other stakeholders such as Team Leaders, POs, senior management and directors regarding scope, deadlines and metrics of product quality Show less

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  HCPA - Hospital de Clínicas de Porto Alegre

  Jan 2010 - Jun 2010

  Consultant OEI/MEC - Team Leader

  Key Responsibilities- Creation of software qualification area from scratch. Responsible for the hiring, training and people development process.- Quality team with a total of 8 people- Conflict resolution- Development of a quality process for the product, which in this case was a Hospital Software that was being rewritten in JAVA. Scalable quality process.- Defect management process - Quality strategy ranging from functional testing, load testing, performance testing to E2E flow, always aiming to automate all user journey flows. - Gathering requirements and understanding the system through a user perspective- Monitoring the area using quality metrics, like total number of defects found, user , satisfaction etc.- Project leadership, considering number of people, budget, deadlines, etc.- Negotiation with other stakeholders such as Team Leaders, POs, senior management and hospital clinical staff leaders, regarding scope, deadlines and metrics of product quality- Quality process using agile methodology, always working with the structure of Tribes and Squads, 2-weeks Sprints. Some squads used Kanban. - Test automation using Selenium, Java- Database: Oracle, SQL Show less

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  IBM

  Jun 2010 - May 2011

  Test Specialist

  Key Responsibilities- Responsible for providing the Test Plan and the test cases scripts written and also for test execution. - Requirement Analysis- Communication with business team and with development team- Leadership projects based on PMBOK using waterfall process- Risk management, negotiation with client and management of test demands- Test Estimates (Traceability matrix)- Conflict resolution- Defect management process using JIRA tool- Quality strategy ranging from functional testing, load testing and E2E flow - Monitoring the area using quality metrics- Project leadership, considering number of people, tasks and deadlines, etc.- Negotiation with other stakeholders such as Team Leaders, POs, senior management and directors regarding scope, deadlines and metrics of product quality Show less

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  Dell Technologies

  May 2011 - Jan 2019

  Test Engineering Sr. Analyst

  - Leadership projects based on PMBOK using waterfall process- Risk management, negotiation with client and management of test demands- Test Estimates - Responsible to deliver the test artifacts like test plan, test cases and traceability matrix - Agile Methodology (Scrum, BDD, TDD, ATDD, XP etc.)- Conflict resolution- Monitoring the supplier’s work, with periodic meetings and feedback- Defect management process using the TFS tool- Quality strategy ranging from functional testing, load testing and E2E flow, always aiming to automate all user journey flows. - Coordination and support for users during UAT tests, always seeking to provide the best possible experience for all users.- Monitoring the area using quality metrics- Project leadership, considering number of people, tasks and deadlines, etc.- Negotiation with other stakeholders such as Team Leaders, POs, senior management and directors regarding scope, deadlines and metrics of product quality- Quality process using agile methodology, always working with the structure of Tribes and Squads, 2-weeks Sprints.- Other tools used: Workday,Concur Show less

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  PagoNxt (a Santander company)

  Mar 2019 - Jan 2022

  Quality Assurance Team Leader

  Key Responsibilities- Creation of software qualification area from scratch. Also, I was responsible for hiring, training and people development process.- Quality team with a total of 70 people, including direct employees and contractors- Career development of each member of the quality team, carrying out periodic 1x1s meetings and bring feedback- Conflict resolution- Monitoring the supplier’s work, with periodic meetings and feedback- Development of a quality process for the product, which in this case was an Acquiring platform, which would be implemented in several countries (Mexico, Argentina, Spain, USA, etc.). Scalable quality process.- Defect management process using the Microsoft Azure DevOPs tool- Quality strategy ranging from functional testing, load testing, performance testing to E2E flow, always aiming to automate all user journey flows. - Coordination and support for users during UAT tests, always seeking to provide the best possible experience for all users.- Monitoring the area using quality KPIs and OKRs- Project leadership, considering number of people, budget, deadlines, etc.- Negotiation with other stakeholders such as Team Leaders, POs, senior management, regarding scope, deadlines and metrics of product quality- Quality process using agile methodology, always working with the structure of Tribes and Squads, 2-weeks Sprints.- Test automation using Cypress, Cucumber, Node.js, .BAT, always aiming to have these tests in a CI/CD process.- Other tools used: Confluence, Senior HR Show less

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  Sicredi

  Jan 2022 - Sept 2022

  Quality Assurance Chapter Leader

  Key Responsibilities- I was the QA Chapter Leader for Means of Payment’s Tribe. This tribe was made up of the following squads: Cards, Acquiring, Checks and PIX.- Responsible for hiring, training and people development process- Quality team with a total of 32 people, including direct employees and contractors- Career development of each member of the quality team, carrying out periodic 1x1s meetings, bring feedback - Development and monitoring PIP’s plans- Conflict resolution- Periodic meetings and feedback for each supplier. During these meetings we discussed the performance of each contractor who was part of the team and strategies for the development of each professional.- Use of the 9-Box technique to evaluate the performance of each professional on the team (QA Team). This work was carried out with the focal points of each Squad.- Improvement in the testing process- Defect management process using JIRA tool- Monitoring the area using quality KPIs and OKRs- Project leadership, considering number of people, budget, deadlines, etc.- Negotiation with other stakeholders such as Team Leaders, POs, senior management, regarding people, deadlines, metrics of product quality- Quality process using agile methodology, always working with the structure of Tribes and Squads, 2-weeks Sprints or Kanban- Test automation using Java, JIRA, GIT, BrowserStack and Cypress always aiming to have these tests in a CI/CD process.- Other tools used: Gupy, Confluence, Senior HR Show less

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  Technisys

  Sept 2022 - Jan 2023

  Chapter Director QA

  Key Responsibilities- I was the QA Director of Development area. Responsible for the hiring, training and people development process.- Quality team with a total of 40 people geographically distributed (USA, Chile, Argentina, Panama, and Brazil), including direct employees and contractors- Career development of each member of the quality team, carrying out periodic 1x1s meetings and bring feedback- Conflict resolution- Development of a quality process for the product, which in this case was software for Digital Banks, which would be used in several countries (Canada,USA,Spain,Argentina etc.). Scalable quality process.- Defect management process using JIRA tool- Monitoring the area using quality KPIs and OKRs- Project leadership, considering number of people, budget, deadlines, etc.- Negotiation with other stakeholders such as Chapters Directors, Team Leaders and Senior management, regarding scope, deadlines and metrics of product quality- Quality process using agile methodology, always working with the structure of Tribes and Squads, 2-weeks Sprints.- Test automation using Cypress, Junit, Java, GIT Lab, REST ASSURED always aiming to have these tests in a CI/CD process.- Other tools used: Confluence, JIRA, Workday, GreenHouse Show less

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  HP

  Jun 2024 - Feb 2025

  Software Business Operation Program Manager

  - Support the Director of Business Planning and Strategy as a key player in operationalizing strategic programs that optimize our budget and workforce- Responsible for workforce management reporting tools, templates- Maintain Planning Workbooks, working across and in close partnership with the SW Tech business planners- Maintain PO Dashboard- Maintain Workforce/HC/CW Dashboard- Ad hoc Data & Analytics related to the SW Tech business (budget or workforce)- In close partnership with the Director of Business Planning and Strategy, responsible for Supplier Management operations, including PO invoicing and investigation, supporting vendor relationship management, Supplier onboarding and training business processes, and supplier SharePoint site - Workforce Data and Security operations Business Planning Manager - Responsible for SW Tech FTE/CW onboarding packages including sharing of data privacy business process.- Responsible for CyberSecurity Iniciative Show less