Chetan Nayyar

Experience

• 

  Infosys

  Oct 2009 - Jan 2012

  Software Developer

  1. Spectrum Peripheral Module (SPM)• Client : Nortel Networks (now ERICSSON)• Designation : Software Engineer• Responsibility : Design, Coding & Testing• Duration : 14 months• Software : C/C++/C#, Linux/Unix, SQL, Clearcase, ProtelResponsibilities:• Developing (Design & Coding) new features and providing application layer solutions.• Preparing pseudo codes before actual implementation. • Testing the new code on different load streams.(Unit & regression)• Solving customer raised CR’s and high severity cases.• Providing 2nd level support for the investigation and resolution of all reported Incidents.• Assisted in-house/external agent’s support by solving internal and external concerns.• Assisting various other groups during major deployments on SPM.2. Sierra Wireless Module• Client : Sierra Wireless• Designation : Software Engineer• Responsibility : Coding & Testing• Duration : 12 months• Software : C/C++, Source Insider, Tortoise SVN, ANITE testing software, Trace32Description: The client provides mobile broadband modems. The inter-connectivity of modem with different networks and its applications were main area of focus in this project. Various applications were developed accordingly. Responsibilities:• Coding new features.• Placing the client and their needs at the center of focus.• Conducting root cause analysis.• Solving customer requests (CRs).• Appropriately manage and escalate incidents and delivering solutions on contracted SLA’s.• Making test scripts (TCL) for testing various code streams.• Live and Automotive testing using ANITE testing software.• Identifying and recommending improvements to fault process and procedures.• Create, manage and maintain technical documentation of client environments.• Pro-actively identify areas for service improvement initiatives. Show less

• 

  Fujitsu

  May 2012 - Jul 2013

  Service Desk Anaylst

  Incident Management:1) Incident detection and recording 2) Classification of all incidents and 1st / 2nd level support3) 1st / 2nd level investigation and diagnosis4) 1st / 2nd level Resolution and Recovery 5) Incident Management - ownership, monitoring, tracking and communication as per Fujitsu’s Incident Management Procedure :Incident closureService Request Management:1) Service Request detection and recording2) Categorisation of all Service Requests as per defined process3 1st/2nd level resolution for User Administration Service Requests 4) Service Request Management – ownership, monitoring, tracking and communication as per Fujitsu’s Service Request Management Procedure5) Service Request closure Show less

• 

  Alpine Energy Limited

  Jul 2013 - Aug 2015

  Developer & Systems Analyst

  1. SharePoint 2013• Gathered technical as well as business requirements for implementation of SharePoint POC • Configured SharePoint with out of the box features• Prepared the test plan and also performed UAT (User acceptance test) on POC• Prepared a training manual for the staff and conducted training workshops • Created and maintained Issues register to monitor the bugs/Fixes as part of ongoing support• Part of the project team as functional analyst• Prepared test plan and also carried out basic UAT on SharePoint• Recently trained key business users with Super-User training2. Business/System Analysis • Requirements gathering (Technical) for new features to be implemented• Creating technical document depicting the proposed solution• Preparing a test case covering all the aspects affecting the system• Responsible for system documentation• Liaise with vendor to ensure correct solution is provided• Creating training material and also training the staff after new release or deployment• Maintaining change log and documenting release procedure after each feature change 3.Reporting Services • Prepare dashboards using Tableau for different Business units• Exception reporting for data cleansing• Proficient in Oracle PL/SQL, MS SQL and advanced Excel• Monthly reports for AMP (Asset Management Plan), Information Disclosures, Annual Report and GIS system• Ad-Hoc reports as part of BAU 4.Invoicing/Billing System• Maintain ETL that loads data from various sources in the database • Pre invoice reporting is done as part of data validation• Plan and implement functional changes to the system• Investigate and resolve any issues that arise during the billing cycle• Documentation of any change made to the billing system• Prepare test plan and perform unit and regression testing 5.Service Desk • Supported and resolved all Level 2/3 incidents from Enterprise applications• Worked on new feature requests of various applications in the company Show less

• 

  Ashburton District Council

  Aug 2015 - Nov 2022

  ERP Solution Lead (Technology One: Financials, Payroll, Rates (P&R))• Solution design for major projects• Identifying new opportunities from product roadmap to enable new features and modules.• Process Automation of manual processes• Solution Integration with contractor solutions/data to save time and resource • Managing escalations for business-critical processesProject Management• RFP/RFI process.• Vendor selection (with other project sponsors) through proposal evaluation.• Creating/vetting project team and Plan.• Timely Project delivery and within budget• Post go-live support.• Business As Usual (BAU) handover.Program Management: Program of works for business improvement team (Information Systems): -• Planning projects (internal) in a program schedule based on business priorities.• Identifying and implementing business improvement opportunities.• Communicating/Liaising with the business for resource and logistics planning.• Managing escalations or ad-hoc project request.Team Management: Leading team of 5 members: 2 Business Analysts & 3 Applications Specialists (Support) • Managing work priorities and allocation• Creating training and development plan for existing/new team members.• Handling escalations. Vendor management: Information services (Business Improvement team) • Reviewing SOW (statement of works) before sign-off• Ensuring effective usage of vendor support hours• Manage escalations if agreed services are not provided by the vendor. Show less 1. Technology One (ERP): Financials, HR and P&R* Requirements mapping and solution design of a new process or feature.* Creation & Maintenance of core council processes in Technology One.* Installation of packages and apps to upgrade various modules.2. SharePoint 2013/16* Requirements gathering (Technical) for new features to be implemented.* Powershell scripting* Creation of new site collections/sites/subsites.* Designing and creating OOB workflows to automate processes.* SharePoint administration. 3. Reporting * Crystal reports through Tech one.* T-SQL reporting (SQL Server)* Creating SSIS packages that integrate with Tech One.* Configuring and Creating reports on SSRS.4. Solution Design & System Analysis* Technical resource to support migration in EDRMS project implemented through SharePoint* Designed and implemented the solution to integrate external systems with Tech one.* Product discovery and analysis for new requirement.* Vendor management to ensure smooth implementation of the chosen product.5. SQL Administration* Installation of new SQL instances for new servers.* Planning and implementation of SL upgrades* Creation and Maintenance of SQL backup and maintenance plans* Investigation and troubleshooting for SQL performance related issues. Show less

  • Business Improvement Team Leader

    Apr 2019 - Nov 2022

  • Applications Specialist

    Aug 2015 - Apr 2019
• 

  Datacom

  Feb 2023 - now

  Business Consultant - Local Government