Federica Felli

Experience

• 

  Cisco

  Sept 2012 - Nov 2021

  Responsible for Strategic Distribution Partner TD/Azlan on behalf of Cisco Sales team, Partner and customers. Using reporting metrics available to monitor and assess the overall customer experience to increase profitability and efficiency. Providing trainings, Several Process improvement implementations, managing high complex issues, project, innovation of process improvement and build up strong relationships with internal and external customers. Advanced knowledge about operation systems and business processes.• Training & Communication to both Partner & Sales to optimize and enhance Partner and Sales ordering experience with in Cisco commerce tools.• Consultative/Advisory role • Regional Partner days – Quarterly Business review - To leverage on the experience within the Cisco teams and optimize customer knowledge on processes and procedures.•Lead quality champion network within the CPE Organization 15 people from different business segments with the objective:•Promote new ideas, drive continuous compliance.•Establish and Raise Awareness of CPE Related Policies and Processes•Promote quality as a Business As Usual activity•Select & Promote Initiatives for Improvement •Qualified as Internal Auditor conducting audit for ISO9001•Leading the Distribution community to enable a collaborative platform to exchange best practice and boost Distribution knowledge/optimize business model Show less

  • ISO 9001:2015 Certification

    Jan 2000 - Nov 2021

  • CS Lead for Distribution & ISO Lead Auditor

    Sept 2012 - Apr 2018
• 

  ServiceNow

  Dec 2019 - now

  • Manager

    Nov 2021 - now

  • Senior Account Manager

    May 2020 - Nov 2021

  • Account Manager

    Dec 2019 - Nov 2021