Luke Taylor

Experience

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  Sleepmasters

  Feb 2006 - Jun 2008

  Sales Consultant

  This position allowed me to broaden my skills and enhance my ability by learning and practicing different types of selling techniques. Sleepmasters sell a wide range of products and to be successful with customers you must demonstrate that you have product knowledge and can explain this with a high degree of confidence.

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  Autoglass

  Jun 2008 - Dec 2011

  Accredited Windscreen Technician

  To exceed our customers’ expectations by giving the highest quality of service and standards of workmanship when replacing, repairing or fitting vehicle glass and providing other company services and products. Key responsibilities•To meet or exceed Autoglass® customer service standards (e.g. Customer Service Improvement targets, response times, customer satisfaction measures, flexible approach to changes in customer demands)•To consistently meet or exceed Autoglass® technical standards in the fitting of vehicle glass and other products and to ensure that the company’s ISO 9002 quality and other procedures are complied with.•To ensure that I work within company productivity targets.•To keep customers informed of the work process being carried out before and after the job•To ensure complaints are minimised through correctly following Autoglass® procedures.•To represent the interests of the customer in dealing with Autoglass® internal procedures, including promptly providing customer feedback.•To seek out, identify and exploit all opportunities to increase the sales and further develop the business of Autoglass®•To contribute towards effective team working and internal and external communication.•To adhere to company Health & Safety procedures and use safety equipment provided•To work willingly within the environment of Annualised Hours and Performance Management•To be competent to undertake customer-related and administrative tasks as required within the Branch•To achieve a high standard of accuracy when completing paperwork, documentation and using company IT systems.•To ensure high standards of personal presentation and wear company uniforms at all times.Person specification:•Ability to talk confidently to and influence potential customers.•A practical aptitude•Be self-motivated•Being comfortable to work alone•Be tenacious and resilient Show less

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  David Lloyd Leisure

  Dec 2011 - Nov 2012

  Sales Consultant

  The role consists of making a personal contribution towards my club’s New Member Sales achievements. Managing the attrition process to grow member count by following the sales activity calendar and implementing this into my daily work. I successfully passed the David Lloyd Successful Selling Course, with high marks, which is recognised and developed by the ISMM (The Institution of Sales and Marketing Management).Key responsibilitiesSupport the Sales and Membership Manager to ensure the club achieves its new membership sales target.• Provide correct information to prospective members regarding the clubs facilities, programming, policies and prices, in an efficient and professional manner.• Communicate where necessary with prospects / members by phone, e-mail or letter.• Recruit new members in order to achieve set sales targets.• Support and assist the Sales and Membership Manager with the preparation and implementation of the Sales Activity Calendar in order to generate awareness of the club within the local catchment area.• Achieve the minimum standards of activity in relation to completed telephone calls, club tour appointments and sales.• In conjunction with the Sales and Membership Manager, to ensure that any relevant reports defined by the Ways of Working are correct and up to date..• Adhere to the Sales & Membership Policy. Show less

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  Autoglass

  Aug 2012 - Sept 2015

  ATA Level 1 Accredited Automotive Glazing Technician

  I am responsible for organisation of my daily work, which requires a high degree of self-motivation and strong communication skills. Negotiating with customer’s appropriate times and locations of their vehicles. Main role is replacement of windscreens and body glass which requires a fast and efficiently service thus ensuring a high degree of customer satisfaction and conforming to ATA level (Automotive Technician Association) I am assessed on my individual performance and also that of the team which means that I also assist my colleagues working as a team to achieve the branch targets. Show less

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  CPM UK

  Sept 2015 - Jan 2018

  Business Development Executive

  Working as a Business Development Executive on the Mars Grocery Team, I visit the major grocery multiples within a defined territory promoting the clients products. My primary function is to increase sales by maximising product availability, visibility and through building effective relationships with key store contacts.I develop business plans with key contacts to provide tailor made solutions for each store.Business Development Executive of the year 2017

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  Mars

  Jan 2018 - now

  This role is responsible for achieving profitable sales growth through creating and executing business plans, contributing over £20m NSV to the total Mars Wrigley business. This role is accountable for maximizing customer and category performance, whilst delivering efficient trade revenue optimization. With full P&L responsibility for the customer this role is accountable for developing and maintaining strong and influential relationships and collaborating internally with key stakeholders to deliver first class insights and solutions which help devise and execute mutually beneficial joint business plans and deliver sustainable growth. Show less The role builds robust relationships with internal & external stakeholders to support Mars and CO-OP in meeting and exceeding our combined supply chain KPIs. The job involves being highly proactive in identifying and resolving issues and informing all required stakeholders across the two businesses. In doing this, it will build a mutually beneficial relationship with CO-OP which will allow us to unlock sales potential for both businesses as well as pave the way for future collaborative opportunities and become a supply chain partner of choice for the customer.• Increase our customer centricity and alignment with our customers metrics• Increase on shelf availability beyond current levels• Drive additional sales through more effective promotional execution• Strengthen our customer service through management of our products in our customers supply chains• Optimize physical flow of the network to drive down costs • Reduce transactional and obsolescence costs • Reduce raw materials and finished goods inventories along entire value chain• Improve asset utilization of resources• Increase our responsiveness to Customer requests and decision making speed Daily order monitoring – first point of escalation for customer service with failed orders or investigation of out of stocks, ensuring any risk to promotional or emotive SKU deliveries are highlighted to the CO-OP analyst. Responsible for maximising key customer metrics (Casefill, Inbound service, DC-Store availability, SBA%) through efficient working with Demand Planning / Customer Service / Product Supply and the CO-OP analysts. Manage activity and portfolio to ensure optimum stockholding (measure – stockholding budget targets are met) Use key customer systems to identify supply trends, zero stocks, inbound % reports etc and take action to resolve any issues Improve promo delivery year on year (measure – promo performance reviews) Show less

  • Customer Development Manager - Wholesale

    Mar 2022 - now

  • Collaboration Planning Manager - CO-OP

    Jan 2020 - Mar 2022

  • National Account Executive - Tesco

    May 2018 - Jan 2020

  • Divisional Customer Champion Asda

    Jan 2018 - May 2018