Mayoo Yogalingam

Experience

• 

  Celestica Inc

  May 2008 - Sept 2009

  IT Analyst/Architect

  • Experience using SAP XI/PI 3.0, Seeburger, SAP IDOC Structures, Electronic Data Interchange(EDI)• Development of XI objects for use with the AS2, Rosetta Net, HTTP, FTP, and JMS protocols• Worked on migration of B2B legacy system Bizlink over to SAP XI. Involved analysis, design, reverse engineering, development, testing of interfaces and moving interfaces to production.• Worked with HP, Foxconn, Microsoft, Lexmark and Alcatel to promote their B2B interfaces to production.• Worked as Jr. Project Manager. Assisted project tracking and coordinated tasks/meetings with on-site & off shore teams.• Involved in end-to-end UAT testing with HP, Microsoft, Cisco, RIM, Foxconn and Lexmark. Show less

• 

  SAP

  Jan 2011 - now

  • Effective and efficient delivery of development support core tasks in the Credit Management of Sales and Distribution• Analysis of complex software issues (on level Development Support)• Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections and software enhancements • Deliver expert services to SAP installed base customers • Organize and participate in the de-escalation of critical customer situations• Provide corrections for data inconsistencies• Contribute on continuous improvement of software quality; design and implement improvements of software architecture and applications• Contribute regarding the development of SAP’s product standards, development and support infrastructure, as well as development and support processes Show less • Resolve customer errors by means of SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters.• Specialized in SAP CRM Service, One-Order Transactions, Service Contract, Service Order, Service Request Management, Complaint and Returns, Service Confirmations, Service Resource Planning, Case and Content Management.• Provide extended and 24 hour coverage if required.• Creating, editing (fixing), and reusing (linking) KBAs during your daily workflow.• Main contact for Support Engineers around the Knowledge Management and KBA processes.• Work with group of 10 engineers to assist them in adopting KBA processes and work on promoting them through the various KBA Levels in a timely fashion.• Assist with rolling out new KBA processes/procedures.• Communicate to teams as well as managers on KBA activities.• SCN Moderator for CRM Service. Show less • Providing product support for customers in Customer Relationship Management(CRM). • Perform root cause analyze, evaluate, recommend known technical solutions and develop workarounds for corrective action.• Proactively work with customers, partners, third party consultants and development groups in other locations for timely resolutions.• Achieve and maintain a high level of customer satisfaction through individual case work. • Collaboration with Development Support.• Involvement in incident reduction tasks like creation of Knowledge Base Articles and notes,contribution in SDN forums and SDN WIKI. Show less

  • Senior Software Developer

    Apr 2020 - now

  • Software Developer

    Jun 2015 - Apr 2020

  • Support Engineer, Knowledge Management Coach and SAP Community Network Moderator

    Apr 2013 - Jun 2015

  • Support Associate

    Jan 2011 - Mar 2013