Hannah Griffen

Experience

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  Forest Lake Club

  May 2012 - Aug 2012

  Intern

  - Prepared for and served several kinds of banquets and member events- Shadowed a variety of positions, in both the front and back of the house, to develop skills in all aspects of club operation

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  The Tin Roof

  Jan 2013 - Jan 2015

  Head Server

  Accomplishments- Oversaw the transition to a vastly different restaurant menu and ensured the maintenance of high service standards throughout the process- Lead server staff through the addition of a large scale music venue and outdoor dining area and successfully maintained the dynamics of service that these additions altered- Established service procedures to make standards consistent with a more high-end menu concept- Developed standards for food service from the restaurant to the music venue- Promoted to head server position with the addition of several management responsibilities, including server staff scheduling and serving as a liaison between staff and upper lever managementGeneral - Plan for proper staffing and assist in the recruiting and hiring of qualified servers - Organize, implement, and oversee training of new server staff; ensure that this training remains consistent and effective - Continually work to develop the skills and expertise of server staff- Promote restaurant and bar events to enhance sales and ensure a positive public appearance - Manage large quantities of food and beverage orders in a face-paced environment - Develop excellent time management skills to ensure guest satisfaction in a high volume bar/restaurant setting- Contribute to social media marketing when appropriate Show less

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  Seabrook Island Club

  May 2013 - Aug 2013

  Intern

  - Developed the advanced skills necessary to manage a multi-faceted resort property during the peak season and ensure quality service to routine patrons and their guests- Trained with various department heads in order to gain hands-on experience in a wide number of resort areas, including human resources, events, and general management

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  Lake Murray Boat Club

  Apr 2014 - Jan 2015

  Sales and Marketing Intern

  - Help draft and edit promotional flyers, emails, press releases, sales letters, print ads, direct mailings, signage and website to ensure quality and consistency across all marketing mediums, including social media.- Assist sales staff with planning of club social events and open house sales events. Provide support during these events as well as support to members, visitors and guests.- Schedule sales phone calls and office meetings with prospective members.- Confirm scheduled club tours.- Answer incoming calls; capture customer leads, prospective member demographic information and convey messages to the appropriate sales person.- Monitor the flow of emails; Assists with customer database management.- Club member services including but not limited to making reservations, collecting payments, making follow-up phone calls and providing a consistently high level of customer service in the daily operation of the club.- Rental customer services including booking reservations and providing information to prospectivecustomers. Show less

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  Augusta National Golf Club

  Apr 2014 - Apr 2014

  Server: Mackenzie's Scottish Pub in Berckman's Place

  - Executed excellent customer service in a fine dining setting to exceed patron expectations and enhance their Masters week experience. - Quickly developed the skills and knowledge necessary to align work with the level of excellence associated with Augusta National Golf Club- Competed in a large pool of qualified applicants to secure the high level service position desired- Successfully completed full term of employment and was invited to return the following year.

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  Dudley's On Short

  Jan 2015 - Feb 2016

  Server

  - Provide excellent customer service and exceed patron expectations associated with a high-end dining experience - Manage a fast-paced, demanding environment by utilizing exceptional organization and multitasking skills- Promoted to nighttime server within two months

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  21c Museum Hotels

  Feb 2016 - now

  • Group Sales Manager

    Sept 2017 - now

  • Sales Coordinator

    Dec 2016 - Sept 2017

  • Front Desk Supervisor

    May 2016 - Dec 2016

  • Front Desk Agent

    Feb 2016 - May 2016