Eve O'Mahoney

Experience

• 

  Dollond & Aitchison

  Jan 1998 - Jan 2005

  Branch Development Co-ordinator

  Liaising with external contractors, co-ordinating branch refurbishments, invoice payment, working to budgets and deadlines

• 

  Kaonix

  Mar 2006 - Mar 2016

  Manage implementations of any of the Kaonix suite of products into customer environments which includes managing the project from contract sign-off to training date. Dealing with all pre-implementation queries and co-ordinating all aspects of the project to set timescales and budgets. Responsible for all outstanding customer support and communication, the smooth running of the help desk, qualifying all inbound enquiries, allocation of support cases and all customer communication.Managing Help Desk Executives to achieve smooth running of the help desk and improved customer communication. Building and maintaining customer relationships, delivering outstanding customer service on all levels.ITIL and process implemention throughout the business. Main duties include customer account management, training, support and implementation management of our suite of W2W products including Client-Match and My Career

  • Implementation Manager

    Jul 2013 - Mar 2016

  • Triage Manager

    Apr 2011 - Jul 2013

  • Account Manager - Welfare to Work Sector

    Mar 2006 - Apr 2011
• 

  CoreLogic UK

  Mar 2016 - now

  Project Manager