Ashen Liyanage

Ashen Liyanage

Customer Service Representative

Followers of Ashen Liyanage599 followers
location of Ashen LiyanageDubai, United Arab Emirates

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  • Timeline

  • About me

    Globally Certified KYC Specialist (GO-AKS) | Banking Operations | AML | CDD

  • Education

    • SITC Campus

      2022 - 2023
      Diploma BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • Experience

    • Dialog Axiata PLC

      Aug 2015 - Aug 2016
      Customer Service Representative

      • Escalate customer complaints.• Negotiate with customers.• Provide excellent customer service.• Utilized CRM software to document and track customer interactionsfor future reference.• Met and exceeded performance targets.

    • Commercial Bank of Ceylon PLC

      Mar 2017 - Oct 2023
      • Executive Assistant

        Apr 2023 - Oct 2023
      • Junior Executive Assistant

        Sept 2019 - Mar 2023
      • Banking Trainee

        Mar 2017 - Sept 2019
    • Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C

      Feb 2024 - Aug 2024
      Relationship Officer

      • Offer company lending products to match with customer requirement.• Consistently exceeded sales targets.• Negotiate with customers.• Ensure all credit lending procedures comply with company regulations.• Provide excellent customer service.

    • E& UAE

      Aug 2024 - now
      Customer Service Representative

      • Promote and sell products/services, meeting sales targets.• Process transactions including account setups and billing.• Assist customers with inquiries and service requests via digital channels and in-person.• Resolve complaints and technical issues, escalating when necessary.• Maintain knowledge of products, services, and promotions.

  • Licenses & Certifications

    • Globally Certified KYC Specialist (Go-AKS)

      The Global Association of Certified KYC Specialists
      Jan 2025
      View certificate certificate
    • Certificate in Preventing Online Child Exploitation

      ACAMS
      Dec 2024
    • A crucial element of AML Compliance in the UAE

      Pro AML
      Jan 2025