Ashen Liyanage

Experience

• 

  Dialog Axiata PLC

  Aug 2015 - Aug 2016

  Customer Service Representative

  • Escalate customer complaints.• Negotiate with customers.• Provide excellent customer service.• Utilized CRM software to document and track customer interactionsfor future reference.• Met and exceeded performance targets.

• 

  Commercial Bank of Ceylon PLC

  Mar 2017 - Oct 2023

  • Executive Assistant

    Apr 2023 - Oct 2023

  • Junior Executive Assistant

    Sept 2019 - Mar 2023

  • Banking Trainee

    Mar 2017 - Sept 2019
• 

  Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C

  Feb 2024 - Aug 2024

  Relationship Officer

  • Offer company lending products to match with customer requirement.• Consistently exceeded sales targets.• Negotiate with customers.• Ensure all credit lending procedures comply with company regulations.• Provide excellent customer service.

• 

  E& UAE

  Aug 2024 - now

  Customer Service Representative

  • Promote and sell products/services, meeting sales targets.• Process transactions including account setups and billing.• Assist customers with inquiries and service requests via digital channels and in-person.• Resolve complaints and technical issues, escalating when necessary.• Maintain knowledge of products, services, and promotions.