Sanjay Daji

Experience

• 

  Acer NZ

  Jan 2006 - Jan 2007

  Technical Services Manager
• 

  Datacom

  May 2007 - Oct 2016

  • Oversaw the delivery of network and security services to key enterprise customer. • Extensively involved in the modelling, and development of outcome based as a Service offerings. • Designed and continue to deliver service level reporting via monthly governance meetings.• Transitioned major network, wireless, and security implementation into Service operations.• Involvement in Presales activities, proposals and presentations.• Conducting key client facing meetings.• Communicating complex technical concepts to clients. Show less • Served as primary point of contact between client services and internal business units and provide additional resource requirements while ensuring that Service Level Agreements are continuously above 95%.• Designed and streamlined existing internal and external processes to improve and stabilise service performance, reduce costs and increase operational efficiencies.• Facilitated reporting of service performance and action plans to close and secure performance gaps. • Performed financial invoicing and reporting for up to $200k per month, and managing customer purchase orders.• Carried out incident, problem and change management aligning with the ITIL framework and escalating to senior management where required.• Oversaw and provided consultation towards the planning, designing and implementation of various IT projects for diverse customers. Show less

  • Client Engagement Manager

    Feb 2016 - Oct 2016

  • Service Delivery Manager - Managed Network and Security Services

    Dec 2012 - Feb 2016

  • Service Delivery Manager - Field Services

    May 2007 - Dec 2012
• 

  CCL

  Oct 2016 - Feb 2022

  • Manager - Service Delivery Northern

    Aug 2020 - Feb 2022

  • Service Delivery Manager

    Oct 2016 - Feb 2022
• 

  Datacom

  Feb 2022 - now

  • General Manager

    Apr 2024 - now

  • Cloud Delivery Manager

    Feb 2022 - Jul 2024