John Q. Jones

Experience

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  2004-2006 Blockbuster

  Sept 2004 - Dec 2006

  Shift Leader

  Held shift meetings daily to discuss goals and how the shift should be runTrained new hiresSolved customer issues through great communication skillsCreated new ways to ensure every employee make their quotas

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  2006-2008 Tweeter Home Entertainment

  Dec 2006 - Nov 2008

  Sales and Installer

  Worked closely with customers to ensure they have a properly designed home theater systemInstalled complex home theater application, including flat panel TV's, LCD projectors, in-ceiling speakers, in-wall speakers, etc. Troubleshot basic and advanced audiovisual issues that may occur

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  2006-2007 Verizon Wireless

  Dec 2006 - Sept 2007

  Technician and Customer Service

  Troubleshot and assisted customers with technical phone and service issuesCross trained to become customer service and sales representativeNamed Best Sales Support of the part-time staff

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  Voorhees College

  Feb 2008 - Oct 2010

  Internship Coordinator

  • Managed and train interns on the minimum competencies in day to day workings of the Help Desk• Designed and installed the first stage of technology enhanced classrooms• Worked closely with the NNSA to provide students with internship opportunities• Set up classroom technology to meet the needs of the faculty and staff• Worked closely with vendors to acquire product for the college• Answered request line and troubleshoot Help Desk tickets• Assisted in deploying Windows 7 on all desktops and laptops using Symantec Ghost/Imaging• Added computers to a local domain• Utilized active directory to add new students, faculty and staff to their appropriate domain• Installed flat panel TV’s and assist with the implementation of SMART Boards Show less

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  University of Georgia

  Nov 2010 - Apr 2013

  Instructional Technology Specialist

  • Lead a group of students and IT professionals in tasks of upgrading Technology Enhanced Classrooms• Provided training for classroom presentation equipment• Contact vendors for product information and equipment repairs• Maintained and replaced instructional technology in general assignment classrooms• Managed and trained up to 15 student workers • Consulted with faculty and staff about effective use of classroom technology• Worked in partnership with IT professionals and Library staff to plan the upgrades and day to day workings of the Student Learning Center• Worked with a group of IT professionals to coordinate emerging technologies that can be utilized for instruction Show less

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  Georgia Tech Research Institute

  Jan 2013 - now

  AV/IT Support Professional Manager

  • Lead in the installation of AV equipment• Develop technical specifications in support of new AV requirements of areas being renovated • Provide IT support for core users in the Directors Office• Conduct training in use of AV equipment• Design standard touch controlled conference rooms• Deploy upgraded video teleconferencing units throughout different labs• Conduct AV consulting to provide state of the art systems that are user friendly and cost effective

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  University of South Carolina

  Apr 2013 - Sept 2013

  Audio Visual Engineer

  • Responsible for the repair and preventative maintenance of all enhanced classrooms• Assist in developing new facilities on campus• Directly install all equipment associated with new Technology Enhanced Classrooms