Shaif Farooqui

Experience

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  ICICI Bank

  May 2014 - Aug 2015

  Deputy Manager

  • Handling operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs –TAT• Monitoring bank vaults to ensure cash balances are correct. Order a supply of cash to meet daily needs. • Receiving cheques and cash for deposit, verify amounts and checking the accuracy of deposit slips. • Entering customers' transactions into computers in order to record transactions and issue computer-generated receipts• Carrying out special services for the customer such as ordering bank cards and cheques. Compute financial fees, interest and service charges• Resolving problems or discrepancies concerning customers' accounts. Receiving mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.• Obtaining & processing information required for provision of services, such as opening A/Cs, savings plans, purchasing bonds.• Adept at driving business initiatives for the organization and tapping potential clients for securing profitable business.• Handling various retail banking processes including cash, deposits, transfers, demand drafts, pay orders, remittances. • Generating customer ID, payment ID, outward clearing and acceptance of cash with direct customer & agents.• Responsible for monitoring branch and offsite ATM for the smooth working.• Instrumental in checking of all the AOFs with all KYC norms and daily reports Show less

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  Standard Chartered Bank

  Feb 2016 - Nov 2016

  Business Development Manager

  • Being a Priority Clients Acquisition Manager, focusing mainly on acquisition of new to bank clients from Priority/High Value Segment through liabilities and wealth.• Deepening these relationships by cross-selling various products.• Segment focus, customer focused needs-based selling.• Operational Quality – Error free customer application and documentation.• Practicing appropriate sales and marketing skill and ensuring nil Customer complaints.• Conducting CDD and adhering to all regulatory guidelines and procedures. Show less

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  All India Institute of Local Self-Government

  Jan 2020 - now

  Project Manager

  As a Project Manager for the Jal Jeevan Mission, my responsibilities have encompassed various facets of training program management. One significant aspect has been conducting thorough needs assessments across all levels (L1, L2, L3) to pinpoint capacity gaps and align training topics with JJM objectives. Crafting comprehensive training modules tailored to each level's requirements has been a priority, ensuring clear learning objectives are met. Facilitating the selection of qualified trainers with expertise in relevant JJM areas has been crucial, along with overseeing their communication, logistics, and delivery schedules. Acting as a liaison with state departments, I've worked to secure participant nominations for training programs and identified suitable venues conducive to program requirements. Overseeing the seamless delivery of capacity-building programs for all three levels has been paramount, involving logistics management, materials distribution, and feedback mechanisms. Post-training, I've compiled comprehensive reports incorporating participant feedback and program outcomes, managing invoicing processes efficiently and liaising with state and ministry representatives for program approvals and support. Additionally, I've managed projects such as the UNICEF FSSM project across multiple states and contributed to activities related to SBM-G and JJM under the Rural WASH Partner Forum initiative by the Ministry of Jal Shakti, with a focus on specific states and Union Territories. Moreover, I've provided assistance in drafting the Multi-Skill Module for Indian Rural Youth under the O&M Phase of Jal Jeevan Mission, later rolled out as the "Nal Jal Mitra" module by the Ministry, thus augmenting skill development initiatives within the project. Show less