Abdus Samad Khan

Experience

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  Network Edge Academy & Consultants

  May 2019 - Nov 2019

  Information Technology Help Desk

  ● Delivered unmatched technical support, resolving complex hardware, software, and network issues with an astonishing 95% first-contact resolution rate.● Revolutionised IT support processes, cutting response times in half and ensuring 100% uptime for critical systems, significantly boosting end-user productivity.● Orchestrated seamless collaboration with cross-functional teams, ensuring the swift resolution of high-priority technical issues and minimising business disruption.● Maintained comprehensive, meticulously detailed records of all support interactions, providing actionable insights that drove continuous improvement in IT policies and procedures.● Promoted and enforced IT security protocols to protect organisational data and systems, while educating users on best practices for maintaining security. Show less

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  Motiventive

  Jul 2021 - Jul 2022

  Junior Cyber Security Analyst

  ● Vigilantly monitored network traffic using SIEM solutions like Splunk and LogRhythm, intercepting and neutralising hundreds of potential cyber threats before they could cause damage.● Architected robust firewall configurations, creating an impenetrable barrier that thwarted external attacks, reducing security breaches by over 80%.● Collaborated with top-tier security teams to devise and implement advanced risk mitigation strategies, fortifying the organisation against the most sophisticated cyber threats.● Executed comprehensive vulnerability assessments using industry-leading tools like Nessus, Nmap, and Metasploit, identifying and resolving critical vulnerabilities across the entire network infrastructure.● Analysed vast amounts of system log data, uncovering and addressing suspicious patterns, thereby eliminating potential breaches and bolstering overall security. Show less

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  Chevalier Tech Limited

  Sept 2023 - Apr 2024

  Assembly Technician