Roque Pinto

Experience

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  Tulip Diagnostics

  Dec 1992 - Jan 1996

  Office Incharge

  Managed inward and outward mail and handled front office operations and daily correspondence.Created and managed new work projects, overseeing workflow and providing status updates to top management.Oversaw stock management and handled Excise and Income Tax matters.Coordinated activities across different departments to ensure smooth operations.

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  APTECH Computer Education

  Jan 1996 - Nov 1996

  Assistant Center Manager

  Scheduled and monitored training batches, ensuring timely completion.Led recruitment, induction, and onboarding for new employees.Implemented performance improvement policies and achieved set targets.Organized CPD sessions to enhance employee skills.Managed budget planning and advertisement scheduling for training activities.Coordinated free training sessions and maintained various performance reports.

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  Pinto Computer Centre

  Dec 1996 - Nov 2000

  Manager

  PC Maintenance: Managed the supply and general maintenance of personal computers, ensuring all devices were in optimal working condition for employees.Training Coordination: Scheduled and coordinated computer classes for various courses, providing tailored learning experiences for staff.Corporate Training: Delivered corporate training sessions both in-office and at home for employees, enhancing their technical skills and knowledge.Graphic Design Training: Conducted graphic design courses, including color separations for offset and screen printing, enabling personnel to create high-quality designs for print.Design & Printing: Designed and produced printed materials such as souvenirs, visiting cards, and leaflets, supporting company marketing and branding efforts. Show less

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  Nouri Industrial Est. Co.

  Dec 2000 - May 2005

  IT Manager

  Server and Network Management: Maintained and managed 2 servers, the entire network infrastructure, including 55 workstations across two locations (showrooms and workshops). Ensured smooth operation of desktop computers, notebooks, peripherals, and databases.Technical Support: Provided prompt troubleshooting and solutions to IT-related issues, ensuring minimal downtime.Software Development: Designed and implemented office automation forms and an Order Management Software with an Inventory module using Microsoft Access for managing tenders, orders, enquiries, invoices, and contact details.Training and Presentations: Conducted seminars, in-house training, and general meetings. Created and delivered presentations for seminars and exhibitions as needed.Office Operations Management: Coordinated and supervised daily office operations, overseeing the Accounts Department and ensuring timely completion of tasks and meeting deadlines. Supervised and reviewed the work of clerical staff.Design and Branding: Designed company stationery, including letterheads, business cards, envelopes, invoices, delivery notes, and the company profile.Website Development: Designed, developed, and hosted the company website to enhance online presence.Email Management: Managed and created company email accounts on a hosted server in the US, ensuring smooth internal and external communication. Show less

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  Al-Hamadah Logistics International

  Jun 2005 - Oct 2005

  IT Manager

  IT Infrastructure Setup: Managed the design and implementation of IT infrastructure for warehouse and cold storage rooms, ensuring seamless operations.Fleet Tracking Systems: Led the deployment and management of tracking systems for fleet vehicles to optimize route management and operational efficiency.ERP Software Planning: Responsible for the strategic planning and implementation of ERP software, ensuring alignment with business objectives and operational needs.Network Design and Implementation: Designed and implemented LAN and WAN networks, ensuring robust connectivity across sites.Data Center Setup: Spearheaded the setup of the data center, ensuring efficient storage, management, and security of critical company data. Show less

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  VML Enterprise Solutions

  Nov 2005 - now

  IT Manager

  IT Support and End-User ManagementProvided comprehensive helpdesk support for PC and Mac users from different OPCO’s, ensuring efficient issue resolution.Configured, deployed, and managed Apple devices via Apple Business Manager and Kandji MDM platform.Set up and maintained Next Generation Devices (NGD) for both PC and Mac environments.User and Device ManagementUtilized Microsoft Entra and Microsoft Intune for seamless user and device management.Managed user passwords and credentials using BeyondInsight by BeyondTrust.Resolved OKTA MFA authentication issues to ensure secure access for users.Oversaw user management tasks, including onboarding, offboarding, distribution group management, and user access control.Infrastructure and Server ManagementConducted server refresh projects for Cisco products and various servers (domain, application, and file servers) for different OPCO’s of the group.Configured and managed NAS storage systems such as QNAP and Ctera for data management.Installed and maintained IPT devices (Grandstream and Cisco CME).Administered Meraki wireless networks for seamless connectivity.Configured and maintained Access Control and CCTV devices to enhance security.Process Optimization and Asset ManagementDeveloped Job Bank and Image Bank Library for streamlined access to archives and ongoing projects.Ensured SOX Audit compliance by implementing effective data controls and processes.Prepared Capex budgets and monitored spending for IT-related expenses.Utilized Snipe-IT for fixed asset management, ensuring accurate allocation and record-keeping.Employee Training and OnboardingCreated comprehensive IT induction manuals and training guides for new hires.Conducted in-house IT training sessions to upskill employees and improve technology adoption.Time and Attendance SystemsConfigured and managed WorkBook and HIVE time attendance systems for employee tracking.Generated detailed reports for management to optimize productivity. Show less