Alex Dragona

Experience

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  Cater 2 U

  Sept 2012 - Feb 2018

  Assistant Chef and Coordinator

  • Scheduled catered events for clients via phone or email and created a calendar for upcoming events• Assisted head chef with preparation and butchery keeping the food organized and ready• Delivered meals to venue in a timely manner, dining area set up, and clean up adhering to protocols of the venue

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  Flik Lifestyles

  Jan 2016 - Jan 2016

  Intern

  • Shadowed General Manager, Greg Messina, overseeing the day to day operations around the facility• Helped with food preparation in kitchen and dining area turnover resetting each station to the established standards• Restocked produce daily both in back and front of house alongside Inventory Coordinator• Supported staff as needed by arranging, delivering, and restocking beverage carts to meeting rooms

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  Chartwells School Dining Services K12

  Jan 2016 - Jan 2016

  Operations Assistant

  • Shadowed Local District Manager• Conducted inventory control monitoring• Assisted with food preparation in kitchen• Counted profits after each school day

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  Marriott Hotels

  Aug 2016 - Dec 2016

  Associate

  • Obtained 140+ hours of hotel experience spanning all key positions including manager on duty, night audit, revenue management, conference services, sales and marketing, and accounting

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  Union City Board of Education

  Jun 2017 - Aug 2017

  Cafeteria Manager

  • Prepared and restocked serving areas with food, beverages, and utensils for each meal period• Maintained an accurate meal count in compliance with the NJ Department of Agriculture’s Summer Food Program regulations.• Supervised both students and staff on site during meals to ensure that program protocols were adhered to• Served 200 breakfasts and 300 lunches daily, ensuring that each student received at least one meal• Also worked this position in summer 2016

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  Stella Artisan Italian

  Jun 2017 - Aug 2017

  Server Assistant

  • Discussed with kitchen staff and responded to menu or ingredient related queries of customer• Set, cleared, and re-set tables in order to maintain visual appeal of work premises• Welcomed and escorted guests to their table and presented each customer with a menu and water• Served all ordered food and beverage items to the specific table and seat of each customer

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  Vita Nova Restaurant

  Aug 2017 - Nov 2017

  Waiter and Chef

  • Obtained 306 hours of food service experience in a 60 seat fine dining student operated restaurant• Prepared quantity foods and served a gourmet lunch buffet and dinner service• Rotated through 17 positions in the front and back of the house from dishwasher to manager• Prepared and served a la carte dinners using French, Russian and American service styles

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  MedMen

  Mar 2018 - Sept 2019

  • Consulted with patients to provide knowledge of company products and ascertain expert recommendation• Oversaw and motivated sales team to meet daily profit goals while achieving exceptional customer service standards• Trained new employment ensuring adherence to all New York State Department of Health rules, regulations, and policies• Performed audit and quality analysis of all products dispensed to patients• Prepared monthly and daily analytics for senior management facilitating decision making regarding products sales and marketing Show less

  • Sales Team Lead

    Jun 2018 - Sept 2019

  • Sales Associate

    Mar 2018 - Jun 2018
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  Tiffany & Co.

  Dec 2019 - Jun 2020

  Customer Service Representative

  • Consult with customers to provide knowledge of company products and make product recommendation while driving towards exceeding sales goals both person and team• Build relationships of trust through open and interactive communication• Conduct open and closing procedures, ensure the accuracy of the point of sales systems through daily reporting, utilize technology to ensure accurate product count for leadership teams• Maintain the integrity of customer information by reviewing sales transactions• Process orders and fulfill customer needs to ensure customer satisfaction Show less

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  Tiffany & Co.

  Nov 2020 - Apr 2021

  Customer Service Representative
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  Franklin Credit Management Corp.

  Apr 2021 - Dec 2021

  Judgment Analyst