PRASENJIT HALDER

Experience

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  VDA Infosolutions Pvt. Ltd.

  Mar 2011 - Oct 2013

  EMS ENGINEER

  ROLES AND RESPONSIBILITIES. Responsible for attending the Level 1 calls as per Remedy portal.. Installing OS through SCCM (Microsoft) Service and Symantec Ghost Server and applying software patches.. Managing & Troubleshooting OS Windows XP, 2003, 2008, 2012 Server, Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, Windows 10.. Software installation, of different vendors like Microsoft, IBM, Adobe, Oracle etc.. Troubleshooting Hardware of different vendor’s like IBM, DELL, HP, Lenovo etc.. Vender call log, Vender communication through mail and phone.. Troubleshooting Domain joining or login problem.. Troubleshooting network like LAN, DNS, DHCP etc.. Providing best service through ticketing system within SLA time.. Updating Assets details in Asset Management Tool.. Update the patches for desktops, which are missing through SCCM.. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.. Operate and troubleshoot on Apple iMac system. Show less

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  CMS IT Services

  Nov 2013 - Mar 2016

  Sr. System Engineer

  ROLES AND RESPONSIBILITIES• Leading Windows End User Computing Team• Providing support to End User based on issues created via ticketing tool• Troubleshooting issues related to file share permissions and shared drive mapping.• Resolving issues related to printers and scanners• Responsible for Managing and Installation of printers and scanners on the print server• Troubleshooting escalated issues for End User Computing• Email exchange configuration and administration• Troubleshooting issues related to Exchange Administration.• Reporting of open tickets, Service Level Agreements parameters on behalf of the EUC Team• Working on Escalated tickets coming to EDS Escalation queue• Validating the troubleshooting steps performed• Ensuring proper ticket assignment for speedy resolution• Managing EDS Escalation support queue• Working on Handheld Scanners• Approving the repairs and disposal of scanners after proper validation• Sending out Scanner survey to the tier 2 team for feedback on the Imaging checklist• Incident Management for Entire Enterprise Desktop Services Team Show less

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  Cognizant

  Feb 2016 - Nov 2021

  Tech Lead

  ROLES AND RESPONSIBILITIES• Trouble shooting daily issues regarding Citrix access, Printing, Performance.• Creation of Machine Catalogs and Delivery groups as and when required in Citrix Studio.• Maintenance of Xendesktops available in the environment on both Xenserver and ESXI servers.• Upgradation of windows 10 images from 1703 to latest upcoming versions and creating master images required to create new Xendesktops after the upgradation.• Maintain ESX servers with all VMs accessible to all users.• Creating new VM’s as per client’s requirements.• Creating new AWS bundles by uploading master images required for each bundle in AWS.• Creating new directories in AWS to ensure user specific access on AWS workspaces created out of those directories such as creating new directories for IP restrictions and admin access to users.• Creating new AWS workspaces for the users.• Migrating existing users from Citrix Xendesktop to AWS workspaces as per client’s requirement.• Upgrading Teradici (PCOIP) client on the AWS workspaces as and when required to ensure smooth performance of the Workspaces.• Managing of AWS workspaces present in the environment. Show less

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  Brillio

  Nov 2021 - now

  Technical Specialist

  AWS WORKSPACE & APPSTREAM Admin