
Sravan Kumar G.R
Technical Support Executive

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About me
Associate - Technology Operations - Project management at JPMorgan Chase & Co.
Education

Nalanda Jr College
-Higher Secondary School Education. MPC
St'marks high School
-SSC Secondary School Education
Mahaveer Institute of Science & Technology (MIST)
2004 - 2008Bachelor of Technology - BTech Bachelor of Computer Science and Engineering Second Class
Symbiosis Centre for Distance Learning
2010 - 2014Postgraduate Degree Post Graduate Diploma in Information Technology B
Experience

Brigade Corporation of Private India Limited
Jun 2008 - Apr 2009Technical Support Executive
Dell
Aug 2009 - Sept 2010Technical Support
Sonata Software
Sept 2010 - Nov 2019System Analyst
JPMorgan Chase & Co.
Nov 2019 - nowAssociateAs a member of Technology Operations team, I am responsible for initiative and creative problem-solving Techniques which will help propel global innovation in technology and business.• Partner with Engineering, and Product teams to identify product and technical requirements, and lead through project dependencies and delivery milestones.• Led the teams through the Scrum activities that include Sprint planning, grooming, retrospectives, daily standup's, backlog evaluations, scrum of scrum meetings, etc• Work closely with leadership to form strategic plans and contribute towards the overall technology direction. This includes technical debt assessment, strategy, and tracking.• Build & Drive adoption of the Agile processes within the Development teams.• Preparing Weekly and Monthly project status reports.• Closely worked with SRE team to automate routine tasks, building new tools for process improvement• Responsible for managing & leading the project from ideation through implementation (End to End), Owning all aspects of delivery (e.g., planning, communication, execution (development, testing), estimation, risk management, stakeholder management) using Agile Methodologies.• Assess the delivery risks, propose and take action on mitigations, and raise to the technology leadership team when applicable.• Developed and implemented communication strategies for advising our organization of critical updates, their timings, impacts, and success and failure's.• Manage the operation and admin related tasks - Emails, paperwork, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.• It’s my responsibility to make team's work and achievements transparent and accessible to anyone else in the business.• Good knowledge in Citrix workspace app and Microsoft Virtualization.• Ability to handle a support team and co-ordinate smooth delivery of the project. Show less
Licenses & Certifications

Microsoft Certified Systems Engineer (MCSE)
MicrosoftDec 2017- View certificate
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jul 2023 
ITIL foundation certified
EXINApr 2013
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