Zak Gillan

Experience

• 

  The Sacho Leather Company Limited

  Apr 2006 - May 2008

  Business Manager

  Repsonisble for overseeing the financial and operational aspects of 7 retail units throughout leading shopping centres and UK airports. Working closely and reporting directly to the managing director, this fast growing company became Scotland's number one independent quality branded leather goods retailer, carrying international recognised brands. With a company ethos based on customer service and meeting the customer requirements on a personal one to one basis.

• 

  G1 Group PLC

  May 2008 - May 2015

  In current position as office and administration manager of The Corinthian Club, my key responsibilities include, payroll management, risk assessment, HR management, excellence in building facility standards,customer relations, licensing & regulatory compliance. I was responsible for overseeing the standards across two very dynamic Multi use venue, with experience in event and conference, bars, restaurant, and night club.Completing duty management shifts in the absence of the duty manager.

  • Venue Services Manager

    Jul 2014 - May 2015

  • Office & Administration Manager -The Corinthian Club -G1 Group

    Apr 2010 - Jul 2014

  • Front of House Manager - Corinthian Glasgow & The Byre East Kilbride

    May 2008 - Apr 2010
• 

  Argyll Holidays

  May 2015 - Oct 2021

  To effectively manage the day to day smooth running of the Drimsynie Complex and its’s facilities to ensure exceptional customer service and deliver the financial targets set by the Board.

  • Assistant General Manager

    Jul 2021 - Oct 2021

  • Complex Manager

    May 2015 - Jul 2021
• 

  Lochgoilhead Community Council

  Nov 2016 - Sept 2020

  Community Councillor
• 

  Loch Goil Community Trust Ltd

  Nov 2020 - Sept 2021

  Director
• 

  Argyll Aromatics

  Jan 2021 - Jun 2022

  Owner

  Proud to share our handmade candles, melts and scents.

• 

  SGE HOTELS LIMITED

  Sept 2021 - Jun 2022

  General Manager

  Within my role as General Manager I am responsible forAccountability and responsibility of the Hotel P and LAccountability and responsibility for the hotel sales and marketing planAccountability for all H and S and legislative compliance.Managing HOD and Team by overseeing schedules to make sure all departments have enough team to provide assistance to guests.Delivering the service strategy and culture across all operational departments.Overseeing beverage and food operationsWorking with the team to promote a safe atmosphere for guests and team.Recruitment, training, team management and development.Providing customer service and delivering exceptional hospitality each and every day.Scheduling and overseeing maintenance and repairs in individual rooms and common areasWorking with inspectors to ensure the facility meets all requirementsI have a friendly and welcoming personality, with a genuine desire to help and please othersThe ability to work in a fast-paced environment, able to think clearly and make quick decisions whilst having a professional manner and a calm, rational approachI have a track record in success and innovation, with the ability to make things happenAttention to detail, ensure standards are high and the service is exceptionalAble to effectively prioritise and balance guest expectations with business prioritiesAble to produce reports clearly and logically to a high standard, Show less

• 

  The Royal an Lochan Hotel

  Jun 2022 - Mar 2023

  General Manager

  General Manager of the stunning Royal an Lochan Hotel which has been hosting guests since it was built in 1865, The Royal an Lochan hotel is nestled on the breathtaking shoreline of what's known as Argyll's Secret Coast. With a selection of 11 spacious bedrooms for a peaceful stay, dine on fresh, locally sourced produce in our restaurant overlooking the magnificent Kyles of Bute, or soak up the local Tighnabruaich history over a pint in The Shinty Bar.

• 

  Parkdean Resorts

  Mar 2023 - now

  Reporting into the General Manager, I am an experienced operator who successfully supports in leading a team, and I am also an enthusiastic and engaging leader.My role is toTo assist the General Manager in the management of all departments on parkRecruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports to ensure we get the best from our people and deliver/exceed our guest expectations.To ensure an increased harmony and relationship exists between each function of the business and provide support across each team to ensure consistent performance.To ensure the park operates to company policies and procedures and statutory legal requirements.To support the ongoing development of operating methods of the park, as identified by the General Manager.Effectively manage and lead the development of our people, ensuring full utilisation of PI Reviews and personal development plans. Show less

  • General Manager

    Dec 2023 - now

  • Assistant General Manager

    Mar 2023 - Dec 2023