
Ericka Muñoz
Customer Service Sales Representative

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About me
Global Recruitment Marketing Manager at Korn Ferry
Education

Universidad Latinoamericana de Ciencia y Tecnología
2015 - 2016Master of Business Administration (MBA) in Human Resources Management Human Resources Management/Personnel Administration, GeneralPost Grade Studies in Human Resources

Universidad del Valle de México
2013 - 2014Seminar Communication and Marketing SeminarMarketing Seminar

EAE Business School
2018 - 2019Master's degree Sales, Distribution, and Marketing Operations, GeneralMarketing and Sales

Universidad Latina de Costa Rica
2010 - 2014Bachelor's degree Public Relations/Image Management 4.0 GPAGraduates with honors
Experience

Convergys
Mar 2013 - Sept 2013Customer Service Sales Representative
Eureka Comunicación
Sept 2013 - Sept 2014Public Relations SpecialistDeveloped public relationships and marketing campaigns for SIFAIS which is a nonprofit organization.Assisting in multiple tasks for external people to get to know the project. Responsible for finding promoters, customers, and possible sponsors in order to be able to work hand by hand in the growth and sustainability of the project itself.

Western Union
Sept 2014 - Dec 2015Member of the Global Talent team. Responsible for position management, including hires and Manager Self-Service for requisition creation, promotions, transfers, and terminations at Western Union.Workday management. Workday Implementation process
Talent Acquisition Coordinator
Jan 2015 - Dec 2015Digital Fraud analyst
Sept 2014 - Feb 2015

Fiserv
Nov 2015 - Mar 2016Human Resources
FusionHit
Apr 2016 - Mar 2019As the Clients Relations Manager at FusionHit, I orchestrated successful sales and marketing strategies, effectively securing new projects and clients in the staff augmentation sector. Specializing in client relations and management, I played a pivotal role in driving business growth. Leading all marketing endeavors, I implemented comprehensive strategies to attract future clients and played a key role in achieving the company's growth objectives. Led strategic initiatives for new project acquisition, specializing in lead generation, client relations, and sales. Managed social media and branding while developing marketing strategies for internal and external clients. Integral part of the management team, contributing to the company's overall growth objectives.
Clients Relations (Marketing / Sales ) Manager
Oct 2018 - Mar 2019Sales Marketing Manager
Apr 2016 - Oct 2018

Emagister.com
Feb 2019 - Jun 2019Key Account Sales ManagerAs the Key Account Sales | Marketing Manager at Emagister in Barcelona, I orchestrated key account strategies, fostering impactful relationships. Led successful sales and marketing initiatives, driving business growth. Played a pivotal role in enhancing Emagister's market presence and solidifying partnerships with key clients.

Lucas Fox International Properties
Jul 2019 - Mar 2020Property Manager / Business DevelopmentIn my role as a Business Development Manager at Lucas Fox Realty, I spearheaded the development of marketing strategies to promote houses for sale and rent in Barcelona. Led initiatives to enhance brand visibility and drive business growth through targeted marketing approaches. Played a key role in expanding market presence and achieving sales objectives in the competitive real estate landscape.

N3
Jul 2020 - Apr 2021Sr. Microsoft Opportunity ManagerAs a Sales Closer at N3 for Microsoft, I specialized in Cloud Business Solutions and Applications, serving as an Azure & Business Applications sales Consultant. Drove strategic sales approaches, ensuring successful closure of deals and providing expert guidance on Microsoft's cloud offerings. A key player in aligning business solutions with client needs, contributing to the overall success of the sales team.

Korn Ferry
Apr 2021 - nowStrategic leader driving global brand representation through digital marketing excellence. Proven expertise in strategy development, creative content, and data analytics. Adept at fostering relationships, providing strategic counsel to senior leadership, and leading collaborative efforts. Specialized in client/customer experience marketing and supporting new client implementations. Drove brand marketing across EMEA, North America, and SAM regions, managing online, offline, and social channels. Led content strategy and community management, enhancing brand presence and engagement. Applied visual design intelligence and web development strategies. Proficient in project management and data analytics for informed decision-making.
Global Recruitment Marketing Manager
Apr 2021 - nowRecruitment Marketing Manager
Apr 2021 - Aug 2022

Adidas
Nov 2023 - Feb 2025Global Recruitment Marketing Manager | Channel StrategistCurrently serving as a dedicated Global Recruitment Marketing Manager for Adidas on behalf of Korn Ferry. Leading strategic initiatives, I specialize in crafting innovative recruitment marketing strategies tailored to the unique needs of Adidas, optimizing channels to attract top-tier talent on a global scale. With a keen focus on market analysis and data-driven insights, I drive brand engagement and ensure efficient allocation of regional budgets. Committed to delivering exceptional recruitment outcomes and furthering Adidas' mission through impactful talent acquisitionand marketing strategies Show less
Licenses & Certifications
- View certificate

Learning Microsoft Dynamics 365: The Basics
LinkedInSept 2020 - View certificate

Sales: Closing Strategies
LinkedInSept 2020 - View certificate

Learning Cloud Computing: Core Concepts (2016)
LinkedInJul 2020 
Design Thinking
EAE Business SchoolAug 2019- View certificate

Asking Great Sales Questions
LinkedInJul 2020 - View certificate

Persuasive Selling
LinkedInSept 2020 - View certificate

Selling with Empathy during Uncertain Times
LinkedInMar 2021 - View certificate

Sales Foundations
LinkedInSept 2020 
Microsoft Licensing fundamentals
MicrosoftJul 2020- View certificate

The Persuasion Code: The Neuroscience of Sales
LinkedInJul 2020
Honors & Awards
- Awarded to Ericka MuñozBachelor's Degree with Honors Universidad Latina de Costa Rica Sep 2014
Languages
- enEnglish
- spSpanish
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