Ericka Muñoz

Ericka Muñoz

Customer Service Sales Representative

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location of Ericka MuñozSan José Metropolitan Area

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  • Timeline

  • About me

    Global Recruitment Marketing Manager at Korn Ferry

  • Education

    • Universidad Latinoamericana de Ciencia y Tecnología

      2015 - 2016
      Master of Business Administration (MBA) in Human Resources Management Human Resources Management/Personnel Administration, General

      Post Grade Studies in Human Resources

    • Universidad del Valle de México

      2013 - 2014
      Seminar Communication and Marketing Seminar

      Marketing Seminar

    • EAE Business School

      2018 - 2019
      Master's degree Sales, Distribution, and Marketing Operations, General

      Marketing and Sales

    • Universidad Latina de Costa Rica

      2010 - 2014
      Bachelor's degree Public Relations/Image Management 4.0 GPA

      Graduates with honors

  • Experience

    • Convergys

      Mar 2013 - Sept 2013
      Customer Service Sales Representative
    • Eureka Comunicación

      Sept 2013 - Sept 2014
      Public Relations Specialist

      Developed public relationships and marketing campaigns for SIFAIS which is a nonprofit organization.Assisting in multiple tasks for external people to get to know the project. Responsible for finding promoters, customers, and possible sponsors in order to be able to work hand by hand in the growth and sustainability of the project itself.

    • Western Union

      Sept 2014 - Dec 2015

      Member of the Global Talent team. Responsible for position management, including hires and Manager Self-Service for requisition creation, promotions, transfers, and terminations at Western Union.Workday management. Workday Implementation process

      • Talent Acquisition Coordinator

        Jan 2015 - Dec 2015
      • Digital Fraud analyst

        Sept 2014 - Feb 2015
    • Fiserv

      Nov 2015 - Mar 2016
      Human Resources
    • FusionHit

      Apr 2016 - Mar 2019

      As the Clients Relations Manager at FusionHit, I orchestrated successful sales and marketing strategies, effectively securing new projects and clients in the staff augmentation sector. Specializing in client relations and management, I played a pivotal role in driving business growth. Leading all marketing endeavors, I implemented comprehensive strategies to attract future clients and played a key role in achieving the company's growth objectives. Led strategic initiatives for new project acquisition, specializing in lead generation, client relations, and sales. Managed social media and branding while developing marketing strategies for internal and external clients. Integral part of the management team, contributing to the company's overall growth objectives.

      • Clients Relations (Marketing / Sales ) Manager

        Oct 2018 - Mar 2019
      • Sales Marketing Manager

        Apr 2016 - Oct 2018
    • Emagister.com

      Feb 2019 - Jun 2019
      Key Account Sales Manager

      As the Key Account Sales | Marketing Manager at Emagister in Barcelona, I orchestrated key account strategies, fostering impactful relationships. Led successful sales and marketing initiatives, driving business growth. Played a pivotal role in enhancing Emagister's market presence and solidifying partnerships with key clients.

    • Lucas Fox International Properties

      Jul 2019 - Mar 2020
      Property Manager / Business Development

      In my role as a Business Development Manager at Lucas Fox Realty, I spearheaded the development of marketing strategies to promote houses for sale and rent in Barcelona. Led initiatives to enhance brand visibility and drive business growth through targeted marketing approaches. Played a key role in expanding market presence and achieving sales objectives in the competitive real estate landscape.

    • N3

      Jul 2020 - Apr 2021
      Sr. Microsoft Opportunity Manager

      As a Sales Closer at N3 for Microsoft, I specialized in Cloud Business Solutions and Applications, serving as an Azure & Business Applications sales Consultant. Drove strategic sales approaches, ensuring successful closure of deals and providing expert guidance on Microsoft's cloud offerings. A key player in aligning business solutions with client needs, contributing to the overall success of the sales team.

    • Korn Ferry

      Apr 2021 - now

      Strategic leader driving global brand representation through digital marketing excellence. Proven expertise in strategy development, creative content, and data analytics. Adept at fostering relationships, providing strategic counsel to senior leadership, and leading collaborative efforts. Specialized in client/customer experience marketing and supporting new client implementations. Drove brand marketing across EMEA, North America, and SAM regions, managing online, offline, and social channels. Led content strategy and community management, enhancing brand presence and engagement. Applied visual design intelligence and web development strategies. Proficient in project management and data analytics for informed decision-making.

      • Global Recruitment Marketing Manager

        Apr 2021 - now
      • Recruitment Marketing Manager

        Apr 2021 - Aug 2022
    • Adidas

      Nov 2023 - Feb 2025
      Global Recruitment Marketing Manager | Channel Strategist

      Currently serving as a dedicated Global Recruitment Marketing Manager for Adidas on behalf of Korn Ferry. Leading strategic initiatives, I specialize in crafting innovative recruitment marketing strategies tailored to the unique needs of Adidas, optimizing channels to attract top-tier talent on a global scale. With a keen focus on market analysis and data-driven insights, I drive brand engagement and ensure efficient allocation of regional budgets. Committed to delivering exceptional recruitment outcomes and furthering Adidas' mission through impactful talent acquisitionand marketing strategies Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ericka Muñoz
      Bachelor's Degree with Honors Universidad Latina de Costa Rica Sep 2014