Lancer Ngala

Experience

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  The Smith Hotel

  Sept 2019 - Dec 2019

  Service Personnel

  - Efficiently took and accurately entered food and beverage orders into the ordering system, ensuring seamless dining experiences for guests. - Showcased excellent interpersonal and customer service skills by hostessing during public holidays and special occasions, warmly welcoming and seating guests to enhance their overall dining experience. - Executed daily opening and closing duties by adhering to the side work checklist, and ensuring a well-prepared and clean environment for both staff and customers. - Successfully coordinated and managed various events, both on-site and off-site, displaying strong organizational abilities and ensuring the smooth execution of gatherings and celebrations. - Provided attentive and personalized service to diners.- In addition, occasionally assisted the procurement manager in stock-taking and inventory accountability. Show less

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  Suekar Freight Ltd

  Nov 2020 - Jun 2021

  Operations Associate

  - Freight forwarding which included negotiating rates with carriers, facilitating the clearance process, and tracking shipments.- Data entry of information regarding different consignments and clients.- Assisted in the management of shipments, by ensuring compliance with customs regulations.- Managed the original clearance/shipment documents.- Made daily reports on import and export shipments the company was handling.- Created, and sent provisions to clients and liaised with them on updates concerning the status of their shipments.- Prepared, submitted import/export documents, and obtained necessary permits required for processing and clearing paperwork. Show less

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  The Smith Hotel

  Dec 2020 - Mar 2021

  Bartender

  - Monitored stock activity and maintained accurate records, contributing to effective inventory management. - Showcased creativity and mixology skills in crafting and presenting state-of-the-art cocktails, elevating the overall bar experience for customers. - Ensured seamless bar operations by efficiently restocking and replenishing inventory and supplies. - Provided exceptional customer service by engaging with customers, attentively taking orders, and delivering prompt and personalized service.- Supported the hotel restaurant by dispensing beverages and facilitating smooth beverage service during meal times. Show less

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  Essence of Email - Email Marketing Agency

  Nov 2022 - Sept 2023

  Email & SMS Campaign & Flow Planner

  - Planning and coordinating work on different client accounts while being the point of contact for clients’ questions regarding their content calendar.- Executing conceptualized campaigns, SMS, and flows according to the requirements and the original idea.- Studying different company products and services, brainstorming and creating unique ideas for email campaigns and flows then launching them.- Reviewing, updating, and keeping tabs on campaign theme reports for different clients’ accounts.- Updating segments based on different strategic insights making it easy to personalize campaigns and ensure different themes reach the relevant subscribers.- Organizing, managing, and executing tasks using Asana, ensuring timely completion of projects and objectives.- Familiarity with Klaviyo and Omnisend, which allows me to utilize minimal technical skills to contribute to email marketing campaigns, flows and strategies. Show less

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  The Links Guy

  Apr 2024 - now

  Email Outreacher