Anna Marie Sta Maria

Experience

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  Globe Telecommunications Inc

  Aug 2010 - Oct 2010

  Student Trainee

  - Network Service Quality Testing. Broadband Tester which providing speed values on data upload and download. Unit Tester (Qualipoc Admin), secured the unit phones around the country to generate details. Walk Tester, gather all data regarding signal while moving.

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  SMS Global Technologies Inc.

  Oct 2012 - Jun 2019

  - Communicate with the Developers regarding on Project Plan and Customers Requirement.- Accessing system if it can handle client’s requirements.- Document Technical Proposal/Strategies- Provide man-days for Projects- Specify Scenarios for Acceptance Test.- Provide summarized data and knowledge for team members.- Provide technical documentation for Team members and Customer Support Engineers.- Provide Training for Customer Support Engineers to understand the system.- Supervised team members and Support on other issues encountered.- Provide ideas on client inquiries, risk and advantage for decision making.- Decide if need to proceed the client request.- Provide feedback regarding on team's work. Show less - Communicate with the Developers regarding on Project Plan and Customers Requirement.- Scope Project that satisfy client needs.- Plot man-days for project delivery- Lead Project Implementation- Train Client on system handling- Document Technical Manual for Troubleshooting and Resolving- Support System Acceptance Test- Support User Acceptance Test- Installation of OS such as Redhat 7.2 and Windows Server 2012- Installation of Database such as Windows Database Server 2008R2- Installation of System Application. Show less Implementation and Support Engineer for following system: Interconnect Billing * Database Administrator (Microsoft Database 2012 R2) * Ensure that the rate where tally from raw to processed. * Ensure that the client were identify correctly. * Provide proof and summarize issue. * Communicate with Developer for unknown issue. SMS Fraud/Anti-spam * HDD installation on Oracle server. * Cabling LAN Cables for System installation. * Check event logs for the issue encountered. * Communicate with Developer for unknown issue. System related to VLR/HLR * Check the number of registered subscriber. * Generate Report. * Communicate with Developer for unknown issue. Show less

  • Technical Support Supervisor 1

    Jan 2018 - Jun 2019

  • Senior Technical Support Specialist

    Sept 2016 - Dec 2017

  • Technical Support Engineer

    Oct 2012 - Sept 2016
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  Pak n save moorhouse

  Feb 2020 - now

  Produce Assistant