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Siddharth Mukherjee

Siddharth Mukherjee

Technical Support Officer

Followers of Siddharth Mukherjee533 followers
location of Siddharth MukherjeeHyderabad, Telangana, India

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  • Timeline

  • Skills

    Analytics
    Six sigma
    Program management
    Business intelligence
    Networking
    Management
    Leadership
    Technical support
    Training
    Bpo
    Team management
    Vpn
    Windows
    Hardware
    Troubleshooting

  • About me

    Experienced in Technology Industry, involved in high end Technical Support Programs. Worked closely with Transaction Quality, New Product Testing and Support, New Business Initiative, Management, Implementation and Transition.

  • Education

    • St Jude's Academy Management

      1999 - 2002
      BCA Bachelor in Computer Applications

    • Sacred Heart High School

      1987 - 1997
      ICSE ICSE

  • Experience

    • Convergys

      Jan 2004 - Jun 2005
      Technical Support Officer

      Level 3 Technical Support

    • Wipro

      Dec 2005 - Jul 2008
      Senior Executive

      Escalation Management

    • IYogi

      Sept 2008 - Aug 2012

      Transactional Quality<br>Process Implementation

      • Team Leader

        Oct 2010 - Aug 2012

      • Process Transition and Implementation

        Sept 2008 - Sept 2010

    • HCL Infosystems Ltd.

      Jul 2012 - Jan 2014
      Lead

      Client Relationship Management.Program Management.Change Management.New Business Transition and implementation

    • Deloitte

      Jan 2014 - now

      Project Management Information Technology Information Technology Services

      • Executive Manager

        Jun 2021 - now

      • Manager

        Jan 2014 - Jun 2021

  • Licenses & Certifications

    • Fundamentals of Waterfall Project Management

      Project Management Institute
      Jul 2022
      View certificate certificate